Sophia Higgs
Poulton-le-Fylde
Summary
Demonstrated strong time management skills through extensive work experience during school years. Developed teamwork and leadership abilities by effectively collaborating with peers and guiding groups in challenging situations. Gained valuable customer service expertise while supervising, maintaining composure under pressure. Committed to pursuing a career as a pilot, driven by a lifelong passion for aviation.
Overview
4
4
years of professional experience
Work history
Paper round
TSJ newsagents
2022.06 - 2024.04
- Enhanced customer satisfaction by delivering newspapers promptly and accurately.
- Maintained physical fitness through regular cycling for paper delivery routes.
- Performed weekly checks on bicycle equipment to ensure safe operations.
- Undertook early morning starts consistently, highlighting strong time management skills.
Supervisor
Thingamajigzs
Poulton-Le-Fylde, England
2024.04 - 2026.03
- Worked closely with management to manage staff levels and allocate resources for production plans.
- Ensuring the safety and well-being of all children
- Delivered excellent customer service, enhancing company reputation.
- Managed daily operations to increase productivity.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
Games assistant
Blackpool Zoo
Blackpool, Lancashire
2026.03 - Current
- Provided customer service, delivering high levels of satisfaction.
- Managed time effectively to meet deadlines.
- Had flexibility during the day-to-day so that if help was needed elsewhere I could adapt.
Education
GCSE - English Literature, English Language, Mathematics, Combined Science, German, Geography
Hodgson Academy
Poulton-le-Fylde, Lancashire 9 2019 - 5 2024
Vocational Level 3 - Sport Development, Coaching and Fitness, Performing Arts
Hodgson Academy
Poulton-le-Fylde, Lancashire 9 2021 - 5 2024
A-Levels - Mathematics, Electronics and Geography
Blackpool Sixth Form Collage
Blackpool 09/2024 -
Skills
- Customer service
- Teamwork
- Physical activity
- Problem solving
- Telephone handling
- Schedule management
- Communication
- Leadership
- Flexibility
Additional information
- LAMDA grade 3 Verse and Pros Merit
- LAMDA grace 1-6 Distinction
- Karate Black Belt Shotokan
- Gold medals in Karate north east open, West Midlands
- Bronze D of E
- Silver D of E
References
Amy Ellis- aimsellis06@gmail.com 07423280838
Beth Summers - info@thingamajigz.co.uk 01253 834200
Dane Tweedale - Dane.Tweedale@blackpoolzoo.org.uk
Timeline
Games assistant
Blackpool Zoo
2026.03 - Current
Supervisor
Thingamajigzs
2024.04 - 2026.03
Paper round
TSJ newsagents
2022.06 - 2024.04
GCSE - English Literature, English Language, Mathematics, Combined Science, German, Geography
Hodgson Academy
9 2019 - 5 2024
Vocational Level 3 - Sport Development, Coaching and Fitness, Performing Arts
Hodgson Academy
9 2021 - 5 2024
A-Levels - Mathematics, Electronics and Geography
Blackpool Sixth Form Collage
09/2024 -