SOPHIA DONKOH

Complex Complaint Investigator

Santander

Milton Keynes

01.2020 - Current

Used critical thinking to break down problems, evaluate solutions and make decisions.
Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Delivered exceptional customer service by proactively listening to concerns and answering questions.
Successfully delivered on tasks within tight deadlines.
Analysed complex data sets to identify patterns consistent with fraudulent activity.
Stayed abreast of emerging trends in financial crime through continuous professional development.
Developed comprehensive reports outlining findings from each investigation conducted.
Followed up on all reported instances of suspected fraud, ensuring thorough analysis and resolution.
Recommended improvements to internal controls after identifying weaknesses during fraud investigations.
Handled highly sensitive information confidentially throughout investigation process; ensured compliance with data protection laws.
Identified fraudulent transactions by carefully scrutinising financial records and bank statements.
Enhanced system security by implementing robust fraud detection measures.
Conducted in-depth investigations for uncovering inconsistencies or irregularities in financial documents.
Collaborated with teams of investigators and law enforcement supervisors to formulate appropriate plans of action.
Secured sensistive data and maintained confidentiality during storage and review.
Met needs of multiple investigations at differing paces, facilitating dynamic environment in line with legislation and investigation standards.
Used multiple sources to gather and present data related to specific cases.
Investigated complex crimes, implementing strategies to assess and manage risk.
Built case files to communicate investigation progress and findings.