Sophia Anane-Dua
London
Summary
Dynamic and detail-oriented professional with a strong foundation in collaboration within diverse teams and effective group participation. Demonstrates exceptional problem identification and analysis skills, coupled with solution-oriented thinking to consistently meet deadlines. Proficient in Microsoft Office, email systems, and online tools, ensuring efficient task prioritisation and adaptability to changes. Committed to delivering high-quality customer support and professional issue resolution while maintaining organisational excellence.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Welfare Officer
Women in Business Society, University of Kent
Canterbury, Kent
2025.10 - Current
- Elected to a committee position, contributing to the strategic direction and operations of a student society focused on professional development.
- Enhanced member engagement by supporting wellbeing initiatives and fostering an inclusive environment.
- Collaborated cross-functionally with committee members to plan and deliver events, improving participation and member satisfaction.
- Acted as a trusted point of contact, handling sensitive matters with discretion and professionalism.
- Strengthened leadership, communication, and stakeholder management skills in a team-based environment.
Front of House Team Member (Supervisor)
YOUNGS PUBS
London
2023.06 - 2026.04
- Led front-of-house operations in a high-volume environment, supervising staff and consistently delivering high service standards across shifts, serving 100+ customers.
- Improved operational efficiency by streamlining service flow and coordinating table management, reducing customer wait times by ~15%.
- Demonstrated strong commercial awareness by supporting revenue growth through upselling and customer engagement.
- Managed high-volume transactions with accuracy, ensuring financial reliability and minimising discrepancies.
- Acted as a key liaison between the kitchen and front-of-house teams, ensuring efficient communication and timely service delivery.
- Applied problem-solving and adaptability to resolve real-time operational challenges in a fast-paced environment.
- Trained and mentored new team members (5+), improving onboarding efficiency and overall team performance.
- Maintained compliance with licensing laws, health & safety regulations, and data confidentiality standards.
- Contributed to inventory management by monitoring stock levels and proactively identifying replenishment needs.
Clerical Assistant
Brockwell Gate Agency
London
2024.01 - 2024.03
- Processed and maintained staff hours within internal databases, ensuring accurate payroll input and minimising errors.
- Handled high volumes of client enquiries via phone, directing requests efficiently to appropriate departments.
- Maintained structured records of sensitive client and employee data, ensuring accuracy and compliance.
- Supported field operations by attending client visits and producing detailed reports to inform service delivery.
- Managed office correspondence (email, mail, packages), improving workflow efficiency and communication tracking.
- Contributed to operational effectiveness through strong organisational and multitasking capabilities.
CATERING ASSISTANT
Food by harriet
London
2023.04 - 2023.05
- Took responsibility for greeting customers and maintaining high standards at service stations.
- To streamline operations, I communicated daily assignments to staff members clarifying their roles, enhancing efficiency in restaurant setup before customers arrived.
- Maintains effectiveness and efficiency in a fast-paced and hectic work environment, ensuring top-notch performance on all tasks.
- Developed and implemented efficient food preparation techniques, reducing preparation times without compromising on quality.
- Participated in local food and beverage expos to represent the establishment, enhancing brand visibility and networking with industry professionals.
Education
GCSEs - English Lit and Language, Maths, Physics, Chemistry, Biology, History
St Lawrence College
Ramsgate, KENBachelor of Business Administration - International Business With A Foundation Year
University of Kent
Canterbury, KENA levels - Biology, Economics, English
St Lawrence College
Ramsgate, KENSkills
- Collaboration in diverse teams
- Effective group participation
- Problem identification and analysis
- Solution-oriented thinking
- Task prioritisation and efficiency
- Meeting deadlines consistently
- Proficient in Microsoft Office (Word, Excel, PowerPoint), email systems, and online tools
- Quick adaptability to changes
- Detail-oriented organisational skills
- Customer support and service quality
- Professional issue resolution
Certification
- Coursea Google Project Management
- Springpod Finance
Timeline
Welfare Officer
Women in Business Society, University of Kent
2025.10 - Current
Clerical Assistant
Brockwell Gate Agency
2024.01 - 2024.03
Front of House Team Member (Supervisor)
YOUNGS PUBS
2023.06 - 2026.04
CATERING ASSISTANT
Food by harriet
2023.04 - 2023.05
GCSEs - English Lit and Language, Maths, Physics, Chemistry, Biology, History
St Lawrence College
Bachelor of Business Administration - International Business With A Foundation Year
University of Kent
A levels - Biology, Economics, English
St Lawrence College