SOPHIA AMIR
Summary
Committed Authorisation Officer and Researcher, with keen attention to detail and critical thinking to deliver thorough research and insightful analysis. Proficient in data collection, problem-solving and stakeholder engagement. Eager to contribute to impactful projects and drive innovation in a policy officer role. Research interests within Legal regulation and education, medical ethics and human rights law.
Overview
8
8
years of professional experience
Work history
Authorisation Officer Level 3
Solicitors Regulation Authority
07.2022 - 03.2025
- Regulatory compliance and project management.
- Increased operational efficiency by streamlining administrative processes and resource creation.
- Compiling audit trail of actions and a risk report for a serious events review.
- Quality Assurance (QA) and regularly checking compliance with best practice within the Admissions – Authorisation team.
- Ensuring cases are processed within set service levels to achieve KPI's and customer satisfaction as a regulatory caseworker.
- Liaising with investigations team as part of completing PCRE casework.
- Supporting the wider Authorisation team with triaging technical defects and large-scale remediation.
- Key point of contact between the Contact Centre Incident Triage (CCIT) team and Admissions regarding customer queries and system defects.
- Responding to complex customer queries via telephone and email to deliver quality results.
- Handled sensitive information with discretion and professionalism.
- Managed end-to-end audit process for admission - SQE within the admissions team.
Customer Service Adviser Level 2
Solicitors Regulation Authority
09.2020 - 07.2022
- First point of contact and representative of the organisation for solicitors and members of the public.
- Updating and utilising CRM database for customer and firm details management.
- Assist with casework teams on large-scale firm authorisation monitoring projects.
- Member of the Contact Centre Incident Triage Team – trained in addressing technical issues and triaging with external IT support to determine speedy resolutions for customers and the organisation.
- Mentor within the Contact Centre for newer colleagues to support in their foundational training.
- Liaising with various departments across the organisation to assist with customer queries.
- Assisting solicitors in complying with rules and regulations regarding legal practice.
- Promoted customer participation in feedback surveys for the successful reaccreditation of the Contact Centre from the Institute of Customer Service (ICS).
CEPLER Postgraduate Research Assistant
University of Birmingham
05.2019 - 07.2019
- Generated a substantive literature review exploring the interpretation and application of economic, social, and cultural human rights on an international and national level.
- My research sources varied from academic commentary, international and domestic case judgements, and interpreting statistical data as to how efficiently economic, social, and cultural human rights had been fulfilled by nations.
- Fostered a collaborative environment by effectively communicating with team members.
- Translated technical jargon into layman's terms for public presentations.
- Improved research efficiency by meticulously organising data and files.
Voluntary Research Assistant
University of Birmingham
11.2018 - 07.2019
- In a collaborative research project for the Human Rights Organisation JustFair, my team and I analysed the current legal, economic, and social framework on domestic and financial abuse, to aid law and policymakers in developing further effective strategies to overcome the hardships people face due to such circumstances.
- Navigating through legal research databases and various online search tools confidently, compiling draft reports for specified deadlines, and refining my written and oral arguments to achieve plausible solutions and recommendations.
- Prepared detailed policy report summarising research findings to facilitate decision-making in tackling financial abuse within financial institutions.
- Enhanced team productivity through effective task delegation and management.
Research Assistant
University of Birmingham
05.2017 - 06.2017
- Compiling Excel Spreadsheets to create a database of European Human Rights case studies within a specific time frame from the HUDOC online database, and then create summary tables of the corresponding administrative information and citations with utmost dedication and precision.
- Converted the above data into concise written summaries of the case judgements for a specified deadline, to aid Professor Mavronicola with the revision of her PhD thesis.
- My research has been recognised in Professor Mavronicola's book through an acknowledgement in her book 'Torture, Inhumanity and Degradation under Article 3 of the ECHR: Absolute Rights and Absolute Wrongs' (2021).
- Conducted comprehensive research to support policy development.
Education
PhD in Law -
University of Birmingham
09/2020 -
LLM Master of Laws -
University of Birmingham
09/2018 - 07/2019
LLB Bachelor of Laws with Honours -
University of Birmingham
09/2015 - 07/2018
A-Levels - Classical Civilisations, Law, History
King Edward VI College
09/2013 - 07/2015
GCSE's -
Redhill School
09/2008 - 08/2013
Skills
- Regulatory compliance
- Policy drafting
- Excel proficiency
- Ethics and transparency
- Legislative knowledge
- Qualitative research
- Report-writing
- Self motivated
- Stakeholder communication
- Resilience under pressure
References
References available upon request.
Timeline
Authorisation Officer Level 3
Solicitors Regulation Authority
07.2022 - 03.2025
Customer Service Adviser Level 2
Solicitors Regulation Authority
09.2020 - 07.2022
CEPLER Postgraduate Research Assistant
University of Birmingham
05.2019 - 07.2019
Voluntary Research Assistant
University of Birmingham
11.2018 - 07.2019
Research Assistant
University of Birmingham
05.2017 - 06.2017
PhD in Law -
University of Birmingham
09/2020 -
LLM Master of Laws -
University of Birmingham
09/2018 - 07/2019
LLB Bachelor of Laws with Honours -
University of Birmingham
09/2015 - 07/2018
A-Levels - Classical Civilisations, Law, History
King Edward VI College
09/2013 - 07/2015
GCSE's -
Redhill School
09/2008 - 08/2013
Similar Profiles
Shaima Al MansooriShaima Al Mansoori
Director, Education and Training at Federal Authority for Nuclear Regulation (FANR)Director, Education and Training at Federal Authority for Nuclear Regulation (FANR)
Phumzile Penelope ThubanePhumzile Penelope Thubane
Compliance Assistant Inspector at Private Security Industry Regulation AuthorityCompliance Assistant Inspector at Private Security Industry Regulation Authority
Suzanne CunninghamSuzanne Cunningham
Assistant Director Children's Services at Regulation and Quality Improvement Authority (RQIA)Assistant Director Children's Services at Regulation and Quality Improvement Authority (RQIA)
Marisa DartezMarisa Dartez
Level 3 Security Supervisor/Security Officer at Houston Metro Protective ServicesLevel 3 Security Supervisor/Security Officer at Houston Metro Protective Services
Mariana BeattyMariana Beatty
Level 3 Officer at Flash Point SecurityLevel 3 Officer at Flash Point Security