Sophia Ainley
Nottinghamshire
Summary
Dedicated professional with expertise in customer service, leadership, and staff management. Demonstrates strong communication and teamwork skills, ensuring efficient organisation and time management. Proficient in cash handling, stock control, and maintaining bar equipment, with a solid understanding of hygiene standards. Skilled in complaint handling, aiming to enhance customer satisfaction and operational efficiency.
Overview
4
4
years of professional experience
Work history
Bar Manager
Norwood Park
Southwell, Nottinghamshire
07.2024 - 06.2026
- Manage bar operations and staff
- Stock takes and inventory control
- Challenge 25 compliance
- Cashing up and securing premises
- Ensured compliance with local licensing laws for smooth operation of the bar.
- Monitored stock levels to avoid any potential shortages during peak hours.
- Trained new staff on customer service protocols to enhance guest experience.
- Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
- Maintained a clean and hygienic environment, improving overall ambiance of the bar.
Café Staff
Mosdale's
Southwell, Nottinghamshire
06.2023 - 06.2024
- Customer service and food preparation
- Cash and card payments
- Opening and closing procedures
- Ensured health and safety regulations were adhered to, maintaining a safe environment for both staff and customers.
- Answered customer queries, improving their overall experience in the café.
- Provided friendly and warm customer interaction to create a pleasant dining experience.
- Maintained cafe cleanliness standards, resulting in positive feedback from customers on hygiene levels.
Care Worker
The Firs Residential Care Home
Lowdham, Nottinghamshire
09.2022 - 03.2024
- Personal care support
- Resident wellbeing and dignity
- Family communication and support
- Responded promptly to emergencies, ensured patient safety.
- Encouraged physical activity amongst sedentary patients; contributed to better overall health condition over time.
- Assisted in meal preparation to ensure proper nutrition.
- Provided emotional support to patients, improved mental well-being.
- Assisted with personal care tasks such as bathing, dressing and toileting-maintained dignity and respect at all times.
Education
GCSEs - English, Maths and Science
Minster School
SouthwellLevel 2 Food Hygiene & Safety - Catering
Norwood Park
NottinghamshireLevel 2 - Health & Safety
Norwood Park
NottinghamshireLevel 2 - Allergy Awareness
Norwood Park
NottinghamshirePersonal Licence Holder - Alcohol Licensing
Norwood Park
NottinghamshireExtended Diploma - Health & Social Care
Nottingham College
NottinghamSkills
- Customer Service
- Leadership
- Staff Management
- Communication
- Teamwork
- Organisation
- Time Management
- Cash Handling
- Stock Control
- Knowledge of hygiene standards
- Bar equipment maintenance
- Complaint handling expertise
Custom
Full UK Driving Licence
Timeline
Bar Manager
Norwood Park
07.2024 - 06.2026
Café Staff
Mosdale's
06.2023 - 06.2024
Care Worker
The Firs Residential Care Home
09.2022 - 03.2024
GCSEs - English, Maths and Science
Minster School
Level 2 Food Hygiene & Safety - Catering
Norwood Park
Level 2 - Health & Safety
Norwood Park
Level 2 - Allergy Awareness
Norwood Park
Personal Licence Holder - Alcohol Licensing
Norwood Park
Extended Diploma - Health & Social Care
Nottingham College