Soph Earl
Banstead,Surrey
Summary
Dedicated Team Leader promoting quality assurance, issue resolution and interpersonal communication skills. I am experienced in working with vulnerable adults within a supported home setting. I have dealt with challenging behaviours, difficult family situations and organising a team to ensure the best quality of care is delivered to individuals with complex needs. I have got involved with ensuring activities are accessible and enjoyable for the people I support. I have ensured that sensitive moments such as personal care are protected and dignified. I have handled finances and medication support. I take pride in how I have quickly gone from being a support worker to managing the team, making sure that support plans are up to date and that ultimately - individual's lives are being fulfilled and enjoyed.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
Work History
Team leader
Ivolve
Banstead, Surrey
08.2022 - Current
- Worked with 6 nonverbal adult individuals with learning difficulties and other mental health issues.
- Managed a team of people consistently on the frontline and while the manager is out of office.
- Planned shifts by delegating staff members and individuals to an outlined structure routine of activity according to needs and skills.
- Worked together with individual's families to ensure the care they receive is person-centred and in-line with the care they were receiving as a child.
- Wrote and updated support plans in order to ensure consistent and person centred care.
- Understood and committed to the rights of people with complex needs.
- Advocated for individuals and their needs; for example, pushing forwards an individual gaining access to an iPad - and in affect their communication levels improving.
- Planned activities to support independence and encourage community inclusion.
- Got involved and enthused with activities and events such as bike riding, dancing or visiting sensory rooms in order to fulfil the lives of the people I support.
- Provided leadership and direction for support workers, supervising activities to drive productivity and efficiency.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Handled financial support for vulnerable individuals.
- Ensured individual's medical needs were met and made changes to people's lives by changing the way they receive medication. Managed medication orders and administered medication in a way that suits individuals with complex needs.
- Supported team to overcome new challenges by forecasting knowledge and skills gaps.
- Used problem solving-skills and person-centred training in order to manage challenging behaviour and use preventative measures.
- Ensured consistent quality improvement by developing improved care services, optimising service user satisfaction.
University Warden
Oxford Brookes University
Oxford, Oxfordshire
09.2021 - 02.2022
- Maintained a calm, professional approach to appropriately handle difficult situations.
- Acted as point of contact for confused, distressed, or lost members of the university or members of the public visiting the university.
- Acted as a point of contact for university students dealing with mental health issues such as depression, isolation during COVID19, suicidal thoughts and self harm.
- Maintained safe, secure environments through careful risk assessments.
- Directed safe movements of large groups.
- Informed visitors of responsibilities and unacceptable behaviour.
- Escalated complex issues to senior staff for swift resolution.
- Handled issues such as water leaks, fire alarms and household arguments between university students.
Transcription typist
Take Note
Working from home
01.2019 - 06.2021
- Transcribed audio files quickly and accurately, achieving set deadlines.
- Listened to and transcribed digital materials precisely for high-quality results.
- Interpreted different accents and voices well to achieve correct, reliable transcriptions.
- Treated sensitive information with discretion to maintain privacy and confidentiality.
Various Team Member kitchen jobs
Pubs and Restaurants
09.2015 - 05.2019
- Worked at The Butcher's Arms, The Alchemist, Wetherspoons, Deep Blue Restaurants.
- Delivered reliable customer service with attention to detail even under high pressure.
- Cooperated well with kitchen teams, improving workflow and raising working standards.
- Prioritised busy kitchen workloads, managing multiple tasks simultaneously without sacrificing food quality.
- Communicated closely with service teams to fully understand special orders, including those with allergies and intolerances.
- Maintained strict food health, hygiene, and safety standards for ongoing kitchen compliance.
- Prevented allergen cross-contamination through meticulous food preparation, cooking and plating.
Education
Bachelor of Arts - Sociology and English Literature
Oxford Brookes University
Oxford 09.2017 - 07.2021
A-Levels - Sociology, English Language, English Literature
Godalming College
Godalming /2015 - /2017
International Baccalaureate Middle Years Programme - English, Maths, Danish, French, Visual Arts, Humanities, Physical Education
Copenhagen International School
Copenhagen, Denmark /2011 - /2015
Skills
- Leadership skills
- Communication skills
- Makaton and nonverbal communication
- Knowledge in Autism and learning difficulties
- Knowledge in mental health support
- Working with vulnerable adults with complex needs
- Working as a team with colleagues, the individual's families and other professionals in order to ensure the best quality of care for them
- Strategic planning
- Issue resolution
- Computer skills such as Microsoft and Excel
- Conducting employee performance reviews and supervisions
- Team development strategies
Apprenticeship (Impact Futures)
I am currently engaging in an NVQ level three in adult social care with support from my developmental coach. This is allowing me to continue to build my knowledge and become completely well-rounded in the profession.
Timeline
Team leader
Ivolve
08.2022 - Current
University Warden
Oxford Brookes University
09.2021 - 02.2022
Transcription typist
Take Note
01.2019 - 06.2021
Bachelor of Arts - Sociology and English Literature
Oxford Brookes University
09.2017 - 07.2021
Various Team Member kitchen jobs
Pubs and Restaurants
09.2015 - 05.2019
A-Levels - Sociology, English Language, English Literature
Godalming College
/2015 - /2017
International Baccalaureate Middle Years Programme - English, Maths, Danish, French, Visual Arts, Humanities, Physical Education
Copenhagen International School
/2011 - /2015
Similar Profiles
FRANCINE MABONZOFRANCINE MABONZO
Support Care Worker at IvolveSupport Care Worker at Ivolve
Dorcas OlasanmoyeDorcas Olasanmoye
Support worker at Ivolve care and supportSupport worker at Ivolve care and support
Obialor EzenwaObialor Ezenwa
Care Support Worker at Ivolve Care and SupportCare Support Worker at Ivolve Care and Support