Sooryaprakash Andavan
Torquay,United Kingdom
Summary
Results-oriented professional skilled in problem-solving and relationship management. Proven track record of exceeding client expectations and delivering outstanding service. Prepared to contribute effectively in SCSM roles.
Overview
13
13
years of professional experience
8
8
years of post-secondary education
Work history
Support Coordinator
Home group
Torquay, Torbay
01.2024 - Current
- Promptly addressed client queries, enhancing customer satisfaction.
- Documented and followed individualised support plans to meet changing customer needs.
- Managed complex situations, strengthening customer relationships.
- Built positive, productive client relationships for enhanced social support.
- Provided compassionate support, aiding customers in navigating life challenges.
- Documented and adhered to individualised support plans to adapt to evolving customer needs.
- Engaged with community resources, linking customers to vital services and support networks.
- Documented all case data with strict adherence to data security and privacy protocols.
bank HCSW
Torbay & South Devon NHS Foundation Trust
Torquay, Torbay
03.2023 - 10.2024
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted in coordinating care plans, ensuring patients received timely and appropriate services.
- Assisted patients with daily living activities and maintained safety protocols.
- Monitored patient progress and communicated relevant information to nursing staff.
- Provided emotional support to patients and families during challenging situations.
HCA/SW/MEDS
Newcross Healthcare Solutions
Torquay, Devon
12.2022 - 12.2023
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Provided compassionate care to individuals by assisting with daily living activities and personal hygiene.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Coordinated medication administration and ensured compliance with care plans and protocols.
- Maintained accurate documentation of care provided and ensured compliance with regulatory requirements.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
HCA
Elite care Recruitment
Torquay, Torbay
04.2022 - 12.2022
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Provided emotional support and companionship to clients to enhance their well-being.
HCA
Ideal Care
Manchester
10.2021 - 04.2022
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Senior business development executive
Novartis Healthcare Ltd
, Thrissur India
08.2012 - 10.2021
- Leveraged 16 years of expertise in sales and customer relations management within pharmaceutical sector, collaborating with MNCs such as AstraZeneca, Novartis, and Merck in India.
Education
MBA - Marketing
Bharathiar University
India 01.2012 - 05.2015
Bachelor Degree - Science
University of Calicut
India 03.1999 - 05.2002
Pre Degree - Science
University of Calicut
India 03.1997 - 03.1999
Skills
- Operating systems known: Windows
- Packages Known: Ms Office MS Teams
CORE COMPETENCES
- High level of Adaptability
- Highly interactive and a good team player
- Major strength in the areas of sales and customer relation management
- Quick learner and innovative
Languages known
English
Malayalam
Hindi
Tamil
Hobbies
Traveling, Music, Interacting with people, Movies
Volunteer Experience
Volunteered in many social care works and supported for the deserved people.
Disclaimer
I hereby declare that the above information is correct and best of my knowledge. Sooryaprakash Andavan
Timeline
Support Coordinator
Home group
01.2024 - Current
bank HCSW
Torbay & South Devon NHS Foundation Trust
03.2023 - 10.2024
HCA/SW/MEDS
Newcross Healthcare Solutions
12.2022 - 12.2023
HCA
Elite care Recruitment
04.2022 - 12.2022
HCA
Ideal Care
10.2021 - 04.2022
Senior business development executive
Novartis Healthcare Ltd
08.2012 - 10.2021
MBA - Marketing
Bharathiar University
01.2012 - 05.2015
Bachelor Degree - Science
University of Calicut
03.1999 - 05.2002
Pre Degree - Science
University of Calicut
03.1997 - 03.1999