Summary
Overview
Work history
Education
Skills
Custom
Timeline
Work availability
Sonya Vorster

Sonya Vorster

Nether Wallop,Hampshire
You can tell how smart people are by what they laugh at.
Tina Fey

Summary

Receptionist equipped to handle guest, staff and organisational needs. History maintaining professional reception desk and multitasking between different areas to manage daily demands. Clear, professional communicator always ready to help others.


Attentive administrative professional skilled in customer service and clerical support. Experienced as public face of office and in supporting internal workings of a busy office environment. Advanced with software programs and quick to pick up new skills.


Skilled administration receptionist with proven track record of success in managing office operations and coordinating events. Strong communicator and problem-solver with keen attention to detail.

Overview

16
16
years of professional experience
4
4
years of post-secondary education

Work history

Administration/ Receptionist

Brooks Hire Services
Perth , Australia
06.2020 - 02.2024
  • Editing of quarterly company magazine for Marketing Department
  • Writing blurbs and creative emails for staff birthdays
  • General administrative duties
  • Directed customer calls and communicated messages to relevant team members.
  • Solved administrative and customer service issues with knowledgeable assistance and friendly support.
  • Managed high volume of incoming calls from multi-line telephone system and documented messages
  • Provided positive visitor experiences through friendly reception service.
  • Managed office calendar, set new appointments and assisted with arrangements.
  • Wrote professional letters, memos and emails for internal and external business communication.
  • Kept reception area clean and organised to uphold professional office reputation.
  • Oversaw office supply orders and replenished stock for staff use.
  • Kept reception areas clean and tidy to maintain professional standards.
  • Offered knowledgeable, friendly support to in-office guests.
  • Welcomed visitors with warmth and professionalism for positive first impressions.
  • Responded to company enquiries quickly and professionally.

Cambridge English Tutor

Lexis English Perth
11.2012 - 06.2020
  • IETLS, FCE and GE classes English Cambridge (afternoon/evening classes).
  • Delivered quizzes and activities to track student comprehension.
  • Taught study skills and learning accommodations to help struggling students resolve core issues impeding academic progress.
  • Taught students important points to prepare for examinations and assessments.
  • Helped students to persevere through academic challenges, building self-confidence through encouragement and achievement.
  • Provided in-depth feedback and constructive criticism on students' work.
  • Used illustrative activities to help students explore concepts.

Cambridge English Tutor

Navitas English Perth
10.2010 - 10.2014
  • IELTS classes GE classes PET
  • Delivered quizzes and activities to track student comprehension.
  • Taught students important points to prepare for examinations and assessments.
  • Helped students to persevere through academic challenges, building self-confidence through encouragement and achievement.
  • Sourced texts and relevant materials to adequately prepare for lessons and increase knowledge of academic study needs.

English Language Tutor

Taylors College, Perth
02.2008 - 09.2010
  • Teaching GE classes English Cambridge PET and FCE.
  • Set clear targets and delivered feedback to achieve student goals.
  • Taught students important points to prepare for examinations and assessments.
  • Helped students to persevere through academic challenges, building self-confidence through encouragement and achievement.

Education

Bachelor of Arts (Honours) - English Literature

University of South Africa, South Africa
01.2003 - 11.2006

Cambridge Certificate in Teaching English to Speakers of Other Languages (CELTA) - English Language

Milner College, , Australia
01.2008 - 02.2008

Skills

  • Customer Service
  • Customer relations
  • Attention to Detail
  • Flexible
  • Data Entry
  • Switchboard operation
  • Professional demeanour
  • Data input
  • Excellent telephone manner
  • Open and clear communicator
  • Meticulous and organised
  • Greeting customers
  • Multitasking ability
  • Interpersonal communications
  • Punctual

Custom

  • Lindsey New, Lexis English College, Perth, Australia, Operations Manager, Lexis English, lnew@lexisenglish.com
  • Gabriela Lima Pedroso, Windsor State School, Hamilton, Queensland, Australia, glimapedroso@gmail.com

Timeline

Administration/ Receptionist - Brooks Hire Services
06.2020 - 02.2024
Cambridge English Tutor - Lexis English Perth
11.2012 - 06.2020
Cambridge English Tutor - Navitas English Perth
10.2010 - 10.2014
English Language Tutor - Taylors College, Perth
02.2008 - 09.2010
Milner College, - Cambridge Certificate in Teaching English to Speakers of Other Languages (CELTA), English Language
01.2008 - 02.2008
University of South Africa - Bachelor of Arts (Honours), English Literature
01.2003 - 11.2006

Work availability

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Sunday
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afternoon
evening
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Sonya Vorster