Sonya Myers
Bingle,West Yorkshire
Summary
Accomplished professional with extensive expertise in supported living and housing management, demonstrating strong leadership and ethical practice. Proficient in housing legislation and regulatory standards, with a robust understanding of mental health and learning disabilities. Adept at multi-agency collaboration, stakeholder management, and crisis resolution. Skilled in financial management, rent collection, policy development, and procedure implementation. Committed to safeguarding and efficient decision-making while leveraging property management software and IT proficiency to enhance operational efficiency. Career goal: To continue driving excellence in housing management through innovative solutions and empathetic support.
Overview
12
12
years of professional experience
Work History
Housing Manager
Diversity Housing
Bradford, West Yorkshire
11.2022 - Current
- Lead the operational management of supported living schemes for individuals with enduring mental health conditions, learning disabilities, autism, ADHD, and substance misuse challenges.
- Oversee a team of support workers and maintenance staff to deliver a safe, supportive, and empowering home environment for tenants.
- Respond to referrals and coordinate move-ins, ensuring license agreements and legal housing compliance are in place.
- Set rents, manage collection processes, and address arrears in accordance with financial procedures.
- Interpret and implement housing legislation and ensure compliance with Management Agreements, SLAs, and safeguarding frameworks.
- Develop and enforce policies and procedures in line with Diversity Housing's standards.
- Lead the development of individualised support plans through key working, crisis intervention, and collaborative goal-setting.
- Maintain accurate and detailed electronic and manual records, including financial systems and case notes.
- Liaise with multi-agency professionals (e.g., health, social care, probation, local authorities) to support resident outcomes through joint work and professional meetings.
- Provide outreach support during tenancy transitions, including benefits support and tenancy sustainment guidance.
- Prepare and present professional reports for meetings, court, and external agencies.
- Manage safeguarding concerns in line with current legislation and internal protocols.
- Oversee maintenance and health and safety inspections, ensuring recommendations are acted upon and compliance is maintained.
- Support the recruitment, training, supervision, and appraisal of staff.
- Promote Diversity Housing and represent its mission across external relationships and community partnerships.
- Monitored financial transactions to ensure transparency in accounting.
- Improved tenant satisfaction by promptly addressing and resolving issues.
- Managed allocations and voids process to meet organisational targets and service users needs.
- Managed disputes and tenancy complaints to achieve high rate of first-time resolution.
Operations Manager
Our TLC
Shipley, Bradford
07.2017 - 11.2022
- Oversaw strategic operations across multiple care services supporting individuals with enduring mental health illnesses, substance misuse challenges, and learning difficulties.
- Led service development, quality assurance, and compliance with CQC and local authority standards.
- Supervised a multidisciplinary team, including care managers and frontline staff, to ensure safe, effective, and person-centred support delivery.
- Built strong partnerships with commissioners, health professionals, and social services to expand service reach and impact.
- Managed budgets, contracts, and operational risks, driving continuous improvement and sustainability.
- Devised operational policies for regulatory compliance and best practices adherence.
- Optimised workflow procedures with strategic planning and team coordination.
- Fostered a culture of continuous learning, improved workforce competency levels.
- Improved operational efficiency by streamlining processes and implementing strategic plans.
- Developed risk mitigation strategies, ensured business continuity during crises.
- Coordinated cross-functional teams, achieved project milestones on schedule.
- Led and managed administrative staff to maintain smooth daily operations.
- Streamlined processes to improve and optimise office operations.
- Developed organisational policies for administrative oversight and internal controls.
- Designed and implemented training to further develop staff based on business goals.
Domiciliary Care Manager
Our TLC
Shipley, West Yorkshire
03.2013 - 07.2018
- Successfully set up and managed domiciliary care services for individuals with enduring mental health illnesses, substance misuse challenges, and learning difficulties.
- Streamlined communication channels within team, resulting in better coordination and efficiency.
- Upheld regulatory compliance with CQC with thorough record-keeping and reporting.
- Maintained team morale for improved patient satisfaction.
- Managed rosters effectively to ensure seamless service delivery.
- Coordinated with healthcare professionals for comprehensive client care planning and implementation.
- Oversaw budget management to maintain financial health of operations.
- Led the recruitment process, ensuring only competent caregivers were employed.
- Effectively handled complaints with prompt resolution strategies, thus maintaining satisfactory customer relations.
- Initiated community outreach programmes, building positive public image.
- Conducted performance appraisals to motivate employees towards delivering top-notch services.
- Developed policies and procedures that increased operational effectiveness and adherence to quality standards.
- Implemented robust safeguarding measures for enhanced client protection.
- Collaborated with multidisciplinary teams to offer holistic care approach for clients.
- Ensured high-quality care by regularly reviewing and improving care plans.
- Ensured continuous professional development of staff through relevant trainings and seminars.
- Fostered a supportive work environment through regular staff training sessions.
- Facilitated client assessments for personalised care plan development.
- Liaised frequently with families of clients to keep them abreast of their loved ones' wellbeing.
- Built positive, productive client relationships for enhanced social support.
- Maintained confidential case documentation in line with data protection regulations.
- Promoted independence and positive wellbeing when working with vulnerable adults.
- Kept detailed, accurate records for well-maintained care continuity between support staff.
- Provided mental health support to service users, as well as signposting community resources and local charities.
- Monitored service user progress, escalating concerns for swift resolution.
- Consulted with multidisciplinary team of professionals to optimise treatment plans for complex cases.
- Supported integration of service users back into community life to maximise successful transition rate.
Education
NVQ Level 4 - Housing Management
Total Training
Shipley, Bradford 11.2024 -
NVQ Level 2 - Autism Awareness
The skills Network
05.2020 - 05.2021
NVQ Level 4 - Business Administration
TLC Training
Bradford 1997 - 1999
NVQ Level 3 - Business Administration
TLC Training
Bradford 1995 - 1997
NVQ Level 2 - Mental health Awareness
West Minister College
2018 - 2018
NVQ Level 2 - Understanding the safe handling of Medication
West Minister College
2017 - 2018
Higher National Diploma - Business and Finance
Bradford College
Bradford 09.1991 - 05.1993
Skills
- Ethical practice
- Leadership management
- Empathy and understanding
- Supported Living and Housing Management
- Housing legislation and regulatory standards
- Strong Communication & Interpersonal Skills
- Mental Health & Learning Disabilities Awareness
- Property maintenance knowledge
- Multi-Agency collaboration and Stakeholder Management
- Crisis Management and Solution - Focused support
- Financial Management and rent collection
- Policy Development and Procedure Implementation
- Efficient decision-making
- ASB management
- Business management
- Property management software
- Safeguarding
- IT Proficiency
Timeline
NVQ Level 4 - Housing Management
Total Training
11.2024 -
Housing Manager
Diversity Housing
11.2022 - Current
NVQ Level 2 - Autism Awareness
The skills Network
05.2020 - 05.2021
Operations Manager
Our TLC
07.2017 - 11.2022
Domiciliary Care Manager
Our TLC
03.2013 - 07.2018
Higher National Diploma - Business and Finance
Bradford College
09.1991 - 05.1993
NVQ Level 4 - Business Administration
TLC Training
1997 - 1999
NVQ Level 3 - Business Administration
TLC Training
1995 - 1997
NVQ Level 2 - Mental health Awareness
West Minister College
2018 - 2018
NVQ Level 2 - Understanding the safe handling of Medication
West Minister College
2017 - 2018
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