Sonya Heathday

I volunteer with the reception class as I am a qualified teaching assistant. During this role as a TA, I have worked with a variety of children who have different educational needs, working one-to-one with them, playing educational games with them to help them reach where they need to be academically. I listen to the children read, help them write, and play role games in the classroom setting. I helped with the nativity play last year that was for Reception, Year 1, and Year 2. Implemented safeguarding measures to ensure pupil wellbeing at all times.

While in this role, I work in a fast-paced environment with diverse responsibilities. My main responsibilities are ensuring that customer service is of a high standard, and serving people with a warm welcome. I ensure the dining area is clean so that customers can enjoy a hygienic eating area. Culinary skills are used when preparing and serving food. Being a barista is also part of my job, serving people with fresh coffee. All of these jobs are done in a timely manner.

As a silver service waitress, I needed to ensure that customer service was an optimised experience, with wine pouring at tables and serving customers from silver trays in a professional manner. I worked on functions such as weddings, parties, and funerals, making sure I spoke to people appropriately given the function. I served evening meals, lunches, and afternoon tea while making all the guests feel welcome. I ensured the eating area was of a high standard, being presentable at all times, meaning it was clean and tidy.

During this role as a Holiday Rep, I welcomed guests to their accommodation, ensuring they were happy and comfortable on arrival. I also informed them of things to do in the area and about the campsite. I managed bookings efficiently; this involved making bookings, or amending them. I ensured that the accommodation was clean and maintained to a high standard. This has to be done in a timely manner to ensure they are ready for check-in times. This was a fast-paced job, as in the middle of summer there was a high turnover of people. I also attended call-outs for repairs, missing items, or gas changes.

As a shop assistant I unpacked deliveries, stock rotation while filling shelves and ensured the shop was clean and tidy. I operated tills and handled payments. Greeting customers and assisting with queries about products and try to resolve customer complaints. Promoted specials advising customers on purchases which increased the sale.