Sony Samuel

• Maintained clean and safe environment by following hygiene standards and protocols.
• Communicated effectively with patients and families for better understanding of treatments.
• Assisted with daily activities to enhance quality of life for patients.
• Delivered compassionate emotional support to patients during difficult times.
• Monitored vital signs regularly, ensuring early detection of potential health issues.
• Provided high-quality patient care, resulting in increased comfort and satisfaction.
• Collaborated closely with healthcare team to ensure comprehensive patient care.
• Recorded weight and height measurements, blood pressure and blood sugar levels.
• Increased customer satisfaction by resolving issues.

• Resolved escalated customer complaints, ensuring satisfaction and loyalty.
• Pioneered new diagnostic tools to speed up problem-solving processes.
• Streamlined support procedures, leading to improved productivity.
• Adhered strictly to compliance guidelines whilst handling sensitive data.
• Offered comprehensive training to junior engineers, fostering team development.
• Led workshops on latest software releases, keeping team abreast of advancements.
• Installed new software for users and monitored version and patch update requirements.

About the Employer: Zodiac Info Solutions is a leading Vendor Independent, Customer Oriented IT Solutions and Managed Services Company head quartered in India. Zodiac measures its

success only by the satisfaction level of its customers and associates. With an infrastructure spread across the Indian sub-continent, Zodiac is a prominent Solution Provider to major vendors having expertise in the following domains: Infrastructure (Systems, Network & CCTV) Integration and Management Services (On-site & Remote Management), Information Security Solutions and Information Protection Solutions, Cloud Solutions etc

• Prepared IT reports for management review detailing system usage statistics and recommended improvements.
• Collaborated on IT projects with cross-functional teams, delivering innovative solutions.
• Managed data backup processes, ensuring business continuity in the case of system failure.
• Managed vendor relationships for procurement of hardware and software products ensuring cost-effective purchases.
• Ensured smooth operation of IT systems by performing regular maintenance and troubleshooting.
• Boosted network security with implementation of updated firewall and antivirus software.
• Managed cloud and on-premise resource allocations, minimising wastage.

• Coordinated with vendors for procurement and maintenance of IT equipment, achieving cost-effectiveness without compromising on quality standards.
• Shared knowledge about latest technological advancements with the team, fostering a culture of continuous learning and development.
• Evaluated existing work procedures regularly for identifying improvement opportunities.
• Performed routine system checks, ensuring swift detection of any malfunctioning components or systems.

About the Employer:

Nimbus One Computers is a Delhi based IT Solution Provider. It delivers technical, management and directly related services for clients. Solutions include system administration, sales and service, networking,

Configuring vlan, access-list, intervlan routing, server administration (Server 2000/2003, SBS2000 & 2003, Red Hat Linux), Network Security, Firewalls, virus Protection, OS troubleshooting (XP, Win2000, Win98, Win95, Dos, Linux), Network infrastructure (hubs, switches, routers), Mail servers (MS Exchange, Mdaemon) Proxy Servers, Structured Cabling, Database administration (SQL Server)etc