Sonny Watson

As a Project Lead at Credera my role is multifaceted and crucial for the success of the project. Here are some key responsibilities that I follow to ensure a successful Salesforce implementation.

Project Planning and Management

Define Project Scope and clearly outline the project goals, deliverables and timelines, ensure resource allocation is correct and skillsets align to the project goals. Ensure budget is kept on track and manage any anomalies.

Stakeholder Communication

Act as the main point of contact between the client and the implementation team.Provide consistent updates to stakeholders on project progress, risks, and issues.

Team Leadership

Motivate andLead the project team, providing direction and support.

Address any team conflicts or issues that arise during the project.

Risk Management

Identify Risks: Proactively identify potential risks to the project. Develop and implement strategies to mitigate these risks.

Quality Assurance

Make sure that the project meets the required quality standards. Oversee the testing phases to ensure the Salesforce solution works as intended.

Technical Oversight

Understand Requirements and work closely with technical teams to ensure that the Salesforce solution aligns with business requirements.

Training and Support

Ensure that end-users are adequately trained to use the new Salesforce system. Provide ongoing support after the system goes live to address any issues or improvements needed.

Documentation

Keep detailed documentation of the project, including plans, progress reports, and any change.

My role is to ensure that the Salesforce implementation is successful, delivered on time, and within budget

Own the QA process.

Setup and maintain efficient regression testing.

Support the functional consultant with any configuration and setup needs.

Own the delivery of new releases and design best practice for roll out of this.

Responsible for running daily Stand-ups, updating Scrum Artifacts and organising Scrum events.

Coach the team to do the best work they can by using the Values and principles of Scrum.

Work on backlog refinement with the product owner.

Work on reporting requirements for management requirements and weekly product updates.

Join and report to the Product board on statuses.

Salesforce Administrator duties.

Understand and be fully conversant with all features and functions with Sales Cloud.

Create standard Dashboards and reports.

Knowledge of Lightning page customisation.

Assist and work on product collateral in conjunction with the wider team.

Design easy access for a wider audience for product collateral.

Communicate at all levels be honest and open.

Promote positive and professional team behaviours by example.

Look for, promote and progress opportunities to improve the way the team works.

Design and maintain Test Plans/Strategies & Test Exit Reports.

Prepare test cases and data.

Execute test cases.

Review Epics/Stories & Requirements documented.

Liaise with Technical Leads to clarify requirements to an acceptable level of detail.

Participate in System and Regression Test Cycles and support clients through out the UAT cycle.

Manage and prioritise defects from detection through to resolution using Q-test and Jira.

Monitoring and recording results accurately for test documentation and stats.

Collaborate with development teams in the resolution of issues.

Provide peer to peer training and guidance.

Raising, reviewing and updating of defects discovered during the QA phases

Review Requirements documented as Functional Specifications and Change Requests.

Liaise with Business Analysts to clarify requirements to an acceptable level of detail.

Design and maintain test plans.

Identify test data.

Prepare test cases.

Execute test cases under pressurised deadlines.

Participate in System and Regression Test Cycles and support client UAT.

Manage and prioritise defects from detection through to resolution.

Collaborate with development teams in the resolution of issues.

Provide peer to peer training and foster a culture of continuous improvement.

Assisting with the raising, reviewing and updating of defects discovered during the QA phases.

Coordination with the operational teams to gain their acceptance and provide confidence in the QA that this being completed.

Career Break - Travelling

Testing software to identify defects from an end user-s perspective.

Managed the testing of developed software against specified requirements.

Monitoring and recording results accurately for test documentation.

Preparing detailed test plans, acceptance criteria and test scenarios for each project.

Liaising with internal/external stakeholders and developers to swiftly resolve faults.

Analysing, writing reports & communicating results to colleagues & managers.

Recording the testing process and identifying and logging testing defects.

Involved in Performance and scalability testing.

Testing full product suite's, identifying problems & resolving them with the development team.

Delivered premium customer service levels.

Used initiative to deliver solutions to internal and external problems.

Proactive in creating a spreadsheet which aligned performance monitoring, creating peer comparisons and standardisation across the team making the section more efficient.

Resolved customer-s complaints, ensuring the case was investigated thoroughly and a comprehensive response was provided in writing.

Acted as a point of referral for clerical agents, using basic supervisory skills on an ad hoc basis, providing one to one training and coaching for colleagues.