Sonjoy Halder
lodon,UK
Summary
Dedicated Team Leader promoting quality assurance, issue resolution and interpersonal communication skills. Bilingual and proficient at troubleshooting and supervising talented teams. Seeking similar position in retail management. People-orientated Team Leader successful in delivering revenue and strategic initiatives. Aligns workplace culture with organisation mission and values. Looking for new role where hard work and dedication will be highly valued. Administrative leader experienced in business operations and team oversight. Seeks opportunities to improve processes, procedures and practices. Excels with minimal supervision and decisively approaches problems.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work history
Team leader
KFC
London, UK
2022.10 - 2024.01
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Resolved employee relations issues and navigated disciplinary proceedings.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Led shifts and motivated team to drive sales.
- Fostered positive employee relationships through communication, training and coaching.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Mediated team decision-making and problem-solving for peaceful resolutions and decision-making.
- Upskilled team members by planning and delivering training workshops.
Education
Master of Science - Statistics
Jagannath University
Bangladesh 2018.03 - 2019.05
Bachelor of Science - Statistics
Jagannath University
Bangladesh 2013.02 - 2017.05
Skills
- Team supervision
- Food running
- Superior communication skills
- Food preparation and safety
- Kitchen cleanliness and organisation
- Menu memorization
- Cash drawer management
- Order taking
- Customer greeting
- Customer relations
- Customer advising
- Till accuracy
- Kitchen sustainability improvements
- Kitchen inventory control
- Food preparation techniques
Languages
English
Fluent
Bengali
Native
Timeline
Team leader
KFC
2022.10 - 2024.01
Master of Science - Statistics
Jagannath University
2018.03 - 2019.05
Bachelor of Science - Statistics
Jagannath University
2013.02 - 2017.05