Sonia Smith
Ilford ,Essex
Summary
Dedicated Personal Legal Assistant excellent experience in industry. Maintains professional appearance and demeanour and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
14
14
years of professional experience
Work History
Customer service advisor
NHS England
Ilford , London
2021.01 - 2022.02
- Offered detailed advice on product and service benefits.
- Adhered strictly to policies and procedures for continued company compliance.
- Participated in staff meetings to discuss new developments.
- Offered prompt solutions to maintain customer satisfaction.
- Transferred customer calls to respective department or personnel to address specific issues.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Managed high-volume customer queries simultaneously through effective multitasking.
Legal Personal Assistant
Dwf Law LLP
City of London , London
2015.11 - 2022.02
- Organised personal and professional calendars, supplying timely reminders of upcoming meetings and events.
- Documented data and stored important records on database.
- Purchased office supplies to maintain consistent inventory.
- Took detailed, accurate meeting minutes, collating and promptly distributing to relevant staff for swift action.
- Checked and opened mail, enabling prompt response to correspondence, bills and invoices.
- Professionally greeted clients and delivered friendly, knowledgeable assistance.
- Processed mail, email and phone enquiries, minimising correspondence backlogs.
- Prepared meeting rooms and event spaces to achieve successful client engagements.
- Coordinated flight, accommodation and travel arrangements, maintaining strict compliance with budgets and schedules.
- Copied, scanned and faxed documents to assigned recipients.
- Updated executive diaries with daily appointments, set reminders, and added key details.
- Accepted dictation from staff and created professional documents from provided information.
- Scanned and uploaded documents into digital filing system.
- Completed data entry projects, verified accuracy and assigned classifications to information.
- Handled basic clerical needs to help staff focus on more pressing matters.
- Organised and maintained filing system for easy staff access.
- Received requests for meetings and appointments, updated calendar and organised spaces and materials.
Legal secretary
Plexus Law
City of London , London
2007.11 - 2015.11
- Scheduled appointments, appearances and briefings.
- Organised files for court proceedings.
- Created, indexed and maintained client binders.
- Transcribed legal documents and phone conversations.
- Screened telephone calls and forwarded to appropriate departments.
- Obtained signatures from solicitors for legal documents.
- Processed appeals, motions and pretrial agreements.
- Entered new cases into company database.
- Received and placed telephone calls to clients and prospective clients.
- Answered and directed calls using multi-line switchboard.
- Maintained calendar and tickler system barrister and support staff
- Reviewed legal documentation and flagged errors for correction.
- Drafted and submitted legal documents to senior staff for review and approval.
- Upheld data quality standards with precise record-keeping.
- Organised files and documentation to improve ease of information retrieval.
- Resolved file-related queries via telephone and in-person communications.
Education
GCSEs -
King Egbert School
SheffieldCertificate of Higher Education -
College of North West London
LondonSkills
- Litigation support
- Spreadsheets
- Document preparation and management
- Confidentiality
- Document management
- 15 years in legal administration
- Executive calendars
- Administrative support
- Legal research
- Knowledge of Microsoft Office
- Accounting preparation of invoices
- Communication skills
Timeline
Customer service advisor
NHS England
2021.01 - 2022.02
Legal Personal Assistant
Dwf Law LLP
2015.11 - 2022.02
Legal secretary
Plexus Law
2007.11 - 2015.11
GCSEs -
King Egbert School
Certificate of Higher Education -
College of North West London
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