Sonia Silva
Alsager,East Cheschire
Summary
Dedicated professional with a strong background in customer service excellence and multilingual communication. Proficient in Microsoft Office Suite, database management, and project coordination. Demonstrates resilience under pressure, effective communication skills, and a positive attitude. Experienced in food and beverage service, order processing, and sales forecasting. Committed to ethical conduct, cultural awareness, and social responsibility. Career goal: To leverage skills in a dynamic environment that values innovation and customer engagement.
Overview
2
2
years of professional experience
Work history
Volunteer worker
headway
Stoke-on-Trent, staffordshire
06.2024 - Current
- Factored-in abilities, needs and interests of participants in development of events and programs.
- Recommended special services, collected additional fees and completed required documentation.
- Organised and facilitated volunteer training sessions to enhance their skills and knowledge.
- Painted local school buildings, enhancing their aesthetic appeal.
Receptionist
Diamond Shine
Stoke-on-Trent, staffordshire
02.2023 - 11.2024
- Handled office petty cash and maintained flawless records.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Assisted visitors with completing and submitting [Type] paperwork.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
- Coordinated incoming and outgoing packages and mail to facilitate distribution.
Education
Bachelor of Science - Psychology
University of Staffordshire
Stoke on trent 09.2020 -
Skills
- Customer service excellence
- Microsoft Office Suite
- Database management
- Basic numeracy
- Social awareness
- Multilingual communication
- Food and beverage service
- Resilience under pressure
- Stress management
- Research proficiency
- Patience and composure
- Project coordination
- Attention to Detail
- Order processing
- Ethical conduct
- Computer literacy
- Crisis management
- Positive attitude
- Communication skills
- Public speaking
- Sales forecasting
- Conflict Resolution
- Persuasive communication
- Customer engagement
- Creative thinking
- Non-Profit organisation knowledge
- Afterschool programmes
- Inventory checking
- Resourcefulness
- Use of cleaning chemicals
- Cultural awareness
- Effective communication
Affiliations
- Walking, Nature, Exercising, charity volunteering, swimming,research.
References
References available upon request.
Timeline
Volunteer worker
headway
06.2024 - Current
Receptionist
Diamond Shine
02.2023 - 11.2024
Bachelor of Science - Psychology
University of Staffordshire
09.2020 -
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