Summary
Overview
Work history
Education
Skills
Additional Information
Languages
Timeline
Generic

Sonia Sandru

Eastbourne,East Sussex

Summary

Motivated Administrative Assistant with exceptional customer service and engagement skills. Results-orientated professional with proven ability to anticipate needs, proactively address situations and mitigate conflicts. Strong calendar and scheduling management skills to prioritise, organise and maximise availability and project timelines. With a background in clerical and secretarial roles, proven knowledge and skills, contributing to efficient office operations, I was able to develop exceptional analytical, organisational, and communication skills in support of internal office efficiency and customer service or engagement objectives. Through my studies in education I have been successful in collaborating with teaching staff and students. After finishing my degree in philology I can say that I am confident in research and conveying complicated topics to diverse audiences and am dedicated to accuracy, precision and usefulness.

With my extensive record in customer service I can now say that I excel in calendar management and scheduling, data entry and database administration and am security-conscious and astute in control of confidential documentation.

Overview

8
8
years of professional experience

Work history

Administration Assistant

Barchester Healthcare
Battle, East Sussex
04.2025 - Current
  • Improved office efficiency by organising and maintaining digital filing systems.
  • Streamlined workflow by prioritising tasks according to urgency and importance.
  • Distributed correspondence for efficient dissemination of information across departments.
  • Maintained office supplies inventory for seamless operations.
  • Managed incoming 400+ calls weekly, ensured effective communication channels answering calls and documenting messages.
  • Handled sensitive information, maintained confidentiality at all times.

Receptionist

Barchester Healthcare
Eastbourne
04.2024 - 04.2025
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
  • Delivered front of house duties with warm and professional manner.
  • Maintained accurate and up-to-date records for smooth handovers.
  • Collected and distributed incoming mail, employing strict confidentiality throughout.
  • Oversaw office supply orders and replenished stock for staff use.

Customer Service Representative

Gardners Books Ltd
Eastbourne, East Sussex
07.2022 - 08.2023
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Processed high-value payments with meticulous accuracy.

Agency Worker

Sammons Recruitment
Hastings
01.2022 - 07.2022
  • Packed completed units, using safe packing techniques to avoid breakage.
  • Supported quality assurance by visually inspecting items and removing defect parts.
  • Collaborated in team-based environment to maintain productivity.
  • Maintained clean work area by removing refuse and debris and organised all tools after completion of each shift.
  • Kept cleaning materials and equipment in clear, organised storage.
  • Managed schedule to efficiently complete cleaning checklists.

Teacher Intern

Babeș-Bolyai University
Cluj-Napoca , Cluj
10.2020 - 06.2021
  • Led interesting and diverse group activities to engage students in the material.
  • Collaborated with subject specialists to develop appropriate trans-disciplinary and problem-based experiences to develop knowledge, skills, problem solving, and critical and creative thinking abilities in learners.
  • Completed in-service and additional training to maintain professional growth.
  • Utilised multimedia strategies and technology to convey information in fresh and interesting ways.
  • Prepared and implemented lesson plans covering required course topics.

Intern

Noodel
Cluj-Napoca , Cluj
10.2019 - 05.2020
  • Delivered clerical support by handling range of routine and special requirements.
  • Sorted and organized files, spreadsheets and reports.
  • Answered incoming telephone calls, took down messages and provided information.
  • Completed research, compiled data, updated spreadsheets and produced timely reports.
  • Restocked office supplies and retrieved files for staff.
  • Interacted with customers by phone, email or in-person to provide information.
  • Upheld office schedule and calendar to coordinate workflow and meetings.

Technical Support Agent

Sykes Enterprises Romania
Cluj-Napoca, Cluj
12.2017 - 05.2018
  • Communicated clearly and professionally with service users, simplifying complex ICT solutions for ease of understanding.


  • Improved service-user experiences through effective communication and efficient, accurate issue resolution.
  • Despatched Engineers and service parts within allocated time of lodged queries.
  • Advised customers and users regarding required maintenance practices of diverse software systems for OEM warranty requirements and industry best practices.
  • Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.

Education

Bachelor of Science - Neuroscience & Psychology

King's College London
London
09/2023 - 01/2024

Bachelor's - Language and Literature

Babeș-Bolyai University
Cluj-Napoca
07.2021

Certificate of Higher Education - Teaching

Babeș-Bolyai University
Cluj-Napoca
06.2021

A-Levels - Natural Sciences

Liceul Teoretic "Pavel Dan"
Campia Turzii
06.2016

Skills

  • Interpersonal communications
  • Customer and client relations
  • Strategic planing
  • Multi-line telephone skills
  • Attention to detail
  • Organised and efficient
  • Email management
  • Punctual
  • Flexible
  • Good telephone skills
  • Organised and reliable
  • Active listener
  • Open and clear communicator
  • Meticulous and organised
  • Good at multitasking and prioritisation

Additional Information

  • Eligible to work in the UK: Yes
  • Speaks English, Spanish and French
  • IELTS overall score 7.5

Languages

English
Fluent
Spanish
Fluent

Timeline

Administration Assistant

Barchester Healthcare
04.2025 - Current

Receptionist

Barchester Healthcare
04.2024 - 04.2025

Customer Service Representative

Gardners Books Ltd
07.2022 - 08.2023

Agency Worker

Sammons Recruitment
01.2022 - 07.2022

Teacher Intern

Babeș-Bolyai University
10.2020 - 06.2021

Intern

Noodel
10.2019 - 05.2020

Technical Support Agent

Sykes Enterprises Romania
12.2017 - 05.2018

Bachelor of Science - Neuroscience & Psychology

King's College London
09/2023 - 01/2024

Bachelor's - Language and Literature

Babeș-Bolyai University

Certificate of Higher Education - Teaching

Babeș-Bolyai University

A-Levels - Natural Sciences

Liceul Teoretic "Pavel Dan"

Similar Profiles

Create profile
Sonia Sandru