Sonia Mirus
Exeter,Devon
Summary
Bilingual professional skilled in Polish and English, offering exceptional customer service and adaptable communication abilities. Demonstrates confident communication and telephone skills, with experience in point-of-sale systems. Hardworking and motivated, committed to delivering outstanding service while pursuing opportunities for growth in customer-focused roles.
Overview
5
5
years of professional experience
Work history
Sales administrator
City west country
06.2025 - Current
- Managed client database to ensure accurate record-keeping.
- Handled sensitive client information with strict confidentiality boosting trust relationship with clients.
- Managed incoming calls ensuring high standards of customer service were maintained.
- Prepared detailed sales reports with meticulous data entry tasks.
- Ensured accurate order processing to avoid delivery delays.
- Produced thorough quotes and purchase orders, speeding up sales process.
- Managed invoices, credits and taxing, maintaining accurate filing of details for traceability purposes.
Optical assistant-dispensing
specsavers
exeter
04.2024 - 06.2025
- Coordinated appointments to enhance efficiency in the clinic.
- Demonstrated latest eyewear trends, leading to customer satisfaction and loyalty.
- Streamlined operations by managing stock levels of optical frames and lenses.
- Contributed to increased sales with effective merchandising techniques.
- Managed patient records to ensure data accuracy and confidentiality.
Trading assistant/ customer experience
Sainsbury's
Exeter, Devon
05.2021 - 05.2024
- Handled stock replenishment, ensuring shelves remained tidy and well-stocked.
- Maintained cleanliness and hygiene standards within the retail environment for a safer shopping experience.
- Resolved any customer complaints efficiently, promoting positive brand image.
- Conducted inventory checks regularly for accurate stock management.
- Assisted with price changes to keep up-to-date with current promotions.
- Performed cash handling securely, reducing risk of thefts or financial discrepancies.
Bar associate
Wetherspoons
Cardiff
09.2022 - 06.2023
Education
business and management with a law pathway
Cardiff Metropolitan
As level - Btec business DDM
Exeter college
01.2019 - 1 2020
GCSE - undefined
Exmouth Community College
01.2014 - 1 2019
Skills
- Bilingual in Polish and English
- Hardworking and motivated
- Confident communication
- Great customer service
- Adaptable communication
- Customer Service
- Telephone skills
- Experience with point-of-sale systems
Timeline
Sales administrator
City west country
06.2025 - Current
Optical assistant-dispensing
specsavers
04.2024 - 06.2025
Bar associate
Wetherspoons
09.2022 - 06.2023
Trading assistant/ customer experience
Sainsbury's
05.2021 - 05.2024
As level - Btec business DDM
Exeter college
01.2019 - 1 2020
GCSE - undefined
Exmouth Community College
01.2014 - 1 2019
business and management with a law pathway
Cardiff Metropolitan