Sonia Miller

• Programme Management role, driving Equity Release Development programme since 2023.
• Delivered successful funding partnership with Lloyds bank, developing and launching new product.
• Developments have supported increased LV= market share in increasingly challenging economic environment,
• Managed Programme of Risk, reporting directly to Protection MD.
• Succeeded in business and technical project management roles.
• ·Successfully implemented regulatory projects within specific deadlines, including GDPR and PS21/5.
• Represented change team in engagement meetings.
• Led the implementation of strategic initiatives for business growth.
• Conducted risk assessments to mitigate potential disruptions on projects' timeline or budget.
• Achieved process optimisation through quality control measures.
• Coordinated with stakeholders to meet project objectives.
• Led cross-functional teams for effective project execution.
• Tracked project progress diligently, ensuring adherence to set deadlines.
• Developed comprehensive project plans for successful execution.
• Resolved conflicts between team members promptly, minimising downtime in the workflow.
• Delivered successful project outcomes by directing team activities and facilitating communication.
• Collaborated with different department heads, ensuring alignment with overall company objectives whilst executing projects.
• Balanced multiple projects simultaneously, demonstrating strong time-management skills.
• Orchestrated the procurement process to secure necessary resources for projects at competitive prices without compromising quality.
• Fostered a harmonious work environment, boosting team morale during high-pressure situations.
• Strengthened client relationships by maintaining open and consistent communication lines throughout projects' duration.
• guiding effective decision-making.
• Trained and mentored junior team members, leveraging previous experiences in boosting project progress.
• Negotiated with suppliers to reduce costs.
• Delivered projects on time and under budget through strict implementation and cost controls.
• Tracked and communicated project status, timelines and action items from project inception to delivery.
• Conducted technical and customer meetings, increasing communication and strengthening stakeholder relationships.
• Encouraged development of clear objectives and action plans.
• Led and motivated talented project teams, achieving targets within stipulated deadlines.
• Collaborated with cross-functional teams to draft strategic, realistic project schedules and plans.
• Built company reputation by managing and successfully delivering projects.
• Upheld quality excellence by monitoring and correcting work, delivering projects on time and to meticulous standards.

• Product development projects.
• Successfully delivered 3 complex data migrations to internal LV= platform.
• Drove range of regulatory projects including GDPR Programme, PS21/5, Money Laundering and Trustee Registration projects.

• Customer contact strategies
• E-distribution Projects.

• Recruited and built team of telephone based advisers, majority from direct sales backgrounds, launched successfully in July 2000.
• Involved in Project Management of telephone teams' integration into merged LV IFA.
• Facilitator on project to ensure 100% file checking for all field IFAs, firstly checking files then in Quality Assurance role for 4 months, prior to launch of new team.

• Maintained up-to-date knowledge of market trends for better predictions.
• Worked with clients to identify protection, saving, investment and retirement needs.
• Prepared comprehensive financial reports for improved decision making.
• Ensured all compliance procedures adhered to. .

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• University year placement.
• Implemented excel based ex-pat expenses to improve efficiency from manual calculations.
• Supervised temporary staff.