Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Sonia Hall

Nottingham,Nottinghamshire
Sonia Hall

Summary

People-orientated Team Leader successful in delivering revenue and strategic initiatives. Aligns workplace culture with organisation mission and values. Looking for new role where hard work and dedication will be highly valued. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Organised Team Leader with 9 years of experience. Builds positive rapport, inspires trust and guides teams to achieve organisational goals. Strong facilitator, trainer and mentor. Skilled Team Leader attentive to customer needs and ready to help others. Willing to learn.

Overview

42
years of professional experience
3
years of post-secondary education

Work History

Nottingham City Council
Nottingham, Nottinghamshire

Team Leader
12.2013 - Current

Job overview

  • Led performance reviews and tailored employee feedback to facilitate professional development.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Resolved employee relations issues and navigated disciplinary proceedings.
  • Fostered positive employee relationships through communication, training and coaching.
  • Implemented and documented standard operating procedures to comply with audit and safety requirements.
  • Drove team to consistently exceed critical Key Performance Indicator (KPI) targets by up to [Number]%.
  • Reported all accidents, near miss incidents and work-related ill health conditions to supervisor.
  • Undertook regular performance reviews to identify areas for improvement.
  • Mentored and equipped employees with product knowledge to improve service delivery and sales.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Trained and empowered staff to resolve complaints appropriately to maintain customer satisfaction.
  • Maintained up-to-date data, records and receipts for audits and reconciliation.
  • Reduced personnel injuries through encouraging safe behaviour in workplace.
  • Influenced business change and success through collaborations with different stakeholders
  • Diagnosed and repaired process and machinery faults.
  • Implemented safe working methods and practices by conducting regular audits and workplace inspections.
  • Managed accurate and timely delivery of dispatch orders to customers.
  • Participated in safety and risk assessments and suggested hazard reduction strategies.
  • Maintained accurate employee records and updates on performance, absence and HR conversations.

Nottingham County Council
Nottingham, Nottinghamshire

Cycling instructor for schools
07.2004 - 07.2016

Job overview

  • Explained and demonstrated safe and appropriate exercises for clients of various fitness and physical abilities.
  • Cultivated positive relationships with participants by interacting with groups during classes.
  • Provided 1:1 personal fitness training and regular goal-setting to help clients achieve safe cycling practice.
  • Working with all schools and children's organisations to encourage safety on the roads.
  • Making the lessons fun for the children while teaching safe practice.
  • Carried out regular equipment maintenance for optimum client wellbeing and continued health and safety compliance.
  • Carrying out Dynamic Risk Assessments.
  • Working with in a team to give excellent instruction.
  • Keeping qualifications up to date.

Premiere travel
Nottingham, Nottinghamshire

Cleaning Worker
03.2006 - 07.2012

Job overview

  • Prepared, handled and disposed of cleaning chemicals and disinfectants following safety procedures.
  • Monitored cleaning product inventory, ordering quantities to maintain well-stocked cleaning supplies.
  • Operated industrial cleaning equipment to deliver top-quality hygiene.
  • Managed schedule to efficiently complete cleaning checklists.
  • Reported breakages to supervisor.
  • Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
  • Communicated well with team across multiple locations.
  • Correctly used colour-coded equipment.
  • Safely stored cleaning solutions, equipment and chemicals.
  • Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
  • Worked quickly to complete cleaning within allotted timeframes.
  • Deep cleaned Bus on rota system


Sanderson and Arron
Nottingham, Nottinghamshire

Registered Dental Nurse
03.1981 - 06.2005

Job overview

  • Provided excellent patient care from arrival to treatment completion.
  • Performed manipulation and application of dental materials to exact patient requirements.
  • Worked with dentists during permanent and temporary restorative procedures, including fillings, crowns and bridges.
  • Provided outstanding support to dentists throughout practical treatment procedures for positive outcomes.
  • Took dental images safely, checking patient suitability for X-ray procedures.
  • Assisted in clinical procedures, including examinations, fillings and extractions.
  • Prepared well-equipped treatment rooms for dental procedures, streamlining processes for efficient operations.
  • Correctly prepared relevant dental instruments and equipment for accurate, timely treatment procedures.
  • Replenished sundries and ordered low-stock items.
  • Carried out varied chairside support procedures while keeping patients calm and comfortable.
  • Accurately and efficiently decontaminated and sterilised dental devices for continued hygiene compliance.
  • Answered client queries regarding charges and payment options.
  • Prioritised patient comfort, maximising client retention and satisfaction.
  • Welcomed patients, explaining dental procedures and answering questions to ease anxiety.
  • Helped to close surgery, treatment rooms and reception area at end of day.
  • Uploaded and updated patient records on computer system, adhering to patient confidentiality policies.
  • Assisted fellow staff in additional duties for continued smooth running of practice operations.
  • Reported faulty or poorly functioning tools to maintain high quality equipment.
  • Supported seamless patient journey by manning reception area and taking bookings.
  • Arranged appointments using online booking system.

Education

People's College
Nottingham

National Examining Board for Dental Nurses from Dental Nursing
09.1999 - 05.2001

University Overview

People's College
Nottingham

Certificate of Higher Education from Promotion of Oral Health
09.2002 - 07.2003

University Overview

British Institute of cleaning science (BICs)
Birmingham

BICs from cleaning professional skills suite
03.2014 - 04.2014

University Overview

Skills

  • Key Performance Indicator (KPI) management
  • Facilities maintenance
  • Ordering cleaning supplies
  • Team Building
  • Training and mentoring
  • Performance improvements
  • Staff Management
  • Business Development
  • Resource allocation
  • Employee coaching and mentorship
  • Team supervision
  • Inventory monitoring
  • Safety protocols
  • Employee performance evaluation

Timeline

British Institute of cleaning science (BICs)
BICs from cleaning professional skills suite
03.2014 - 04.2014
Team Leader
Nottingham City Council
12.2013 - Current
Cleaning Worker
Premiere travel
03.2006 - 07.2012
Cycling instructor for schools
Nottingham County Council
07.2004 - 07.2016
People's College
Certificate of Higher Education from Promotion of Oral Health
09.2002 - 07.2003
People's College
National Examining Board for Dental Nurses from Dental Nursing
09.1999 - 05.2001
Registered Dental Nurse
Sanderson and Arron
03.1981 - 06.2005

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Sonia Hall