Sonia Davies
Health And Social Care
Thetford Norfolk
Summary
Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level professional position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced health and social care professional with over 15 years of experience in supporting individuals. Excellent reputation for resolving problems and improving customer satisfaction. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Enthusiastic support worker eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of regulations and person centred planning and training in business development. Motivated to learn, grow and excel.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
4
4
Certifications
Work History
Senior Housing Support Worker
Access Community Trust
Thetford Norfolk
03.2020 - Current
- Prepared variety of different written communications, reports and documents.
- Worked flexible hours across night, weekend and holiday shifts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Developed team communications and information for meetings.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Carried out day-to-day duties accurately and efficiently.
- Delivered services to customer locations within specific timeframes.
- Created plans and communicated deadlines to complete projects on time.
- Identified issues, analyzed information and provided solutions to problems.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Owner of Shop
Self Employed
Thetford Norfolk
06.2015 - 03.2020
- Performed statistical analyses to gather data for operational and forecast team needs.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Recruited and hired top performers to add talent and value to department.
- Maintained professional, organized and safe environment for employees and patrons.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Supervised labor costs and departmental expenses to remain in line with budget.
- Evaluated suppliers to maintain cost controls and improve operations.
- Applied customer feedback to develop process improvements and support long-term business needs.
- Monitored expenditures to mitigate risk of overages.
Deputy Care Manager
Southern Cross
Thetford Norfolk
06.2002 - 08.2015
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Identified issues, analyzed information and provided solutions to problems.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used coordination and planning skills to achieve results according to schedule.
- Developed and maintained courteous and effective working relationships.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Worked with customers to understand needs and provide excellent service.
Education
GCSE - GCSE
Charles Burrell High School
Thetford Norfolk 09.1988 - 06.1990
Passed With Distinction - RSA1 RSA 2 RSA3 - RSA Business Studies
Thetford Sixth Form Centre
Thetford Norfolk 09.1990 - 06.1992
Skills
Supporting daily living needs
undefinedCertification
NVQ 3 HEALTH AND SOCIAL CARE
Timeline
LEVEL 3 SAGEGUARDING
02-2021
NCFE CACHE LEVEL 2 AWARENESS OF MENTAL HEALTH PROBLEMS
07-2020
Senior Housing Support Worker
Access Community Trust
03.2020 - Current
Owner of Shop
Self Employed
06.2015 - 03.2020
NVQ 5 HEALTH AND SOCIAL CARE
06-2010
NVQ 3 HEALTH AND SOCIAL CARE
02-2009
Deputy Care Manager
Southern Cross
06.2002 - 08.2015
Passed With Distinction - RSA1 RSA 2 RSA3 - RSA Business Studies
Thetford Sixth Form Centre
09.1990 - 06.1992
GCSE - GCSE
Charles Burrell High School
09.1988 - 06.1990
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