Sonia Correia
Chard,Somerset
Summary
Dedicated professional with expertise in child welfare checks and antisocial behaviour management. Demonstrates strong skills in positive mentoring, effective and compassionate communication, and conflict resolution. Known for excellent organisation, record-keeping, and being an empathetic listener. Committed to multidisciplinary teamwork to achieve optimal outcomes in challenging environments.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work history
Children and families support worker
Thornbury Nursing Services
Bristol
10.2018 - 04.2023
- Delivered professional and emotional care, empowering individuals to lead healthy lives.
- Collaborated with multidisciplinary teams to prevent issues from escalating.
- Enhanced patient wellbeing through effective and compassionate support.
- Assessed clients, documenting information for records and analysis.
- Generated written and electronic reports in compliance with policies and procedures.
- Actively listened to clients' struggles, providing relevant signposting for support.
- Maintained composure in stressful situations, offering comfort to individuals.
- Established trusting, non-judgemental relationships with clients.
Mental health support worker
NHS Devon Partnership Trust
Exeter, Devon
10.2018 - 03.2020
- Delivered timely intake, assessment, and intervention for clients in crisis.
- Collaborated with external support providers to ensure continuity of care.
- Conducted client assessments and documented findings for analysis.
- Monitored client progress, adapting support programmes to evolving needs.
- Executed crisis interventions during emergencies, ensuring immediate support.
- Tracked patients' conditions by measuring pulse and weight regularly.
- Maintained confidentiality of client information throughout all processes.
- Provided emotional support to patients and families during difficult situations.
Mental Health Support Worker
Cygnet Healthcare
Taunton, Somerset
01.2015 - 10.2018
- Maintained confidentiality of client information to uphold trust and privacy standards.
- Empowered individuals to engage in hobbies and leisure activities like shopping and creativity.
- Monitored patient conditions, including pulse and weight, to ensure safety and well-being.
- Evaluated patients to identify behavioural changes or abnormalities.
- Reported concerns about abuse or safeguarding issues to care managers promptly.
- Assisted clients in achieving personal and treatment-related objectives through targeted support.
- Provided guidance and encouragement to enhance patient morale during challenging times.
- Collaborated with practitioners and allied health professionals for effective patient follow-up.
- Conducted regular welfare checks on patients to ensure safety.
- Ensured medication was correctly administered, improving overall health outcomes.
- Encouraged positive lifestyle changes for sustainable mental health improvements.
- Enhanced mental health understanding for service users through psychoeducation.
Resident Healthcare Assistant
Barchester Care Homes
Yeovil, Somerset
04.2012 - 09.2014
- Enhanced patient comfort by providing assistance in personal hygiene and daily living tasks.
- Provided emotional support for distressed individuals, promoting overall wellbeing.
- Documented vital signs and medical information, aiding in accurate record keeping.
- Liaised effectively with families about resident conditions, fostering trustful relationships.
- Complied strictly with infection control protocols, protecting residents from potential hazards.
- Upheld confidentiality whilst managing sensitive information about resident health status or diagnoses.
- Delivered high-quality care, ensuring safe and comfortable environment for all residents.
- Cooperated with team members in execution of individual care plans.
- Conducted regular checks on residents during night shifts to ensure safety.
- Assisted with medication administration to ensure adherence to prescribed treatment plans.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Submitted reports to manager regarding status of client.
- Cooperated with team members in execution of individual care plans.
- Improved quality of care for patients with dementia through tailored activities and interactions.
- Collaborated closely with healthcare professionals, contributing to holistic patient care.
- Managed emergency situations calmly, prioritising safety of residents at all times.
- Maintained confidentiality and compliance standards for optimised patient care.
- Adapted to service users' needs and requests to maintain personalised care.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
- Optimised patient satisfaction through compassionate, considered care and communication.
- Ensured patients took all medications as prescribed by their doctor, recording details of itimings and side effects.
Education
NVQ Level 3 - Health And Social Care
Innovate Awarding
United Kingdom 12.2016 - 11.2017
NVQ Level 2 - English
City & Guilds
United Kingdom 11.2013 - 07.2014
SVQ Level 2 - Maths
City & Guilds
United Kingdom 07.2016 - 12.2016
Skills
- Child welfare checks
- Antisocial behaviour management
- Positive mentoring
- Effective, compassionate communication
- Excellent organisation
- Record-keeping
- Empathetic listener
- Conflict Resolution
- Multidisciplinary teamwork
Languages
Portuguese
Native
English
Upper intermediate (B2)
References
References available upon request.
Timeline
Children and families support worker
Thornbury Nursing Services
10.2018 - 04.2023
Mental health support worker
NHS Devon Partnership Trust
10.2018 - 03.2020
NVQ Level 3 - Health And Social Care
Innovate Awarding
12.2016 - 11.2017
SVQ Level 2 - Maths
City & Guilds
07.2016 - 12.2016
Mental Health Support Worker
Cygnet Healthcare
01.2015 - 10.2018
NVQ Level 2 - English
City & Guilds
11.2013 - 07.2014
Resident Healthcare Assistant
Barchester Care Homes
04.2012 - 09.2014