Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

SONIA BROWN

Warwick

Summary

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Overview

10
10
years of professional experience

Work History

Front of house team member

Warwick arms hotel
Warwick, Warwickshire
03.2024 - Current
  • Facilitated positive dining experiences by providing excellent customer service.
  • Communicated effectively with kitchen staff to ensure timely delivery of meals.
  • Ensured smooth operation of the front desk by managing reservations and walk-ins.
  • Established rapport with regular diners, fostering a loyal client base.
  • Maintained high standards of customer service during peak times.
  • Contributed to team success by maintaining cleanliness and organisation in work areas.
  • Coordinated seating arrangements for efficient restaurant management.
  • Delivered consistent professional service whilst handling multiple tasks simultaneously.
  • Upheld rigorous hygiene standards in all front-of-house areas.

Cleaner/Hospitality

Warwick school Foundation
Warwick, Warwickshire
04.2015 - 04.2023
  • Ensured customer satisfaction by addressing specific requests or concerns promptly.
  • Kept communal areas tidy and well-organised for optimal functionality.
  • Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.
  • Contributed to improved health standards with meticulous kitchen cleaning routines in restaurants.
  • Secured premises at end of shift, ensuring safety of all areas.
  • Provided deep cleaning services for occasional needs such as post-construction or move-in scenarios.
  • Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
  • Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
  • Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
  • Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
  • Employed the use of power washers, carpet cleaners and buffers to produce excellent results in large spaces like school halls or offices buildings.
  • Worked quickly to complete cleaning within allotted timeframes.
  • Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
  • Scrubbed and sanitised toilets, sinks and kitchen fixtures for high quality finish.
  • Emptied and cleaned trash cans following procedures.
  • Reported breakages to supervisor.
  • Correctly used colour-coded equipment.

Education

GCSEs - ENGLISH DRAMA COMMERCE FASHION AND TEXTILE

Myton school
Warwick
09.1987

Skills

  • Table cleaning proficiency
  • Host and Hostess experience
  • Cleaning duties mastery
  • Food service regulation compliance
  • Patience and tolerance
  • Knowledge of allergen standards
  • Table clearing
  • Catering experience
  • Setting tables

Additional Information

I'm very passionate about what I do lm very hard working get on with everyone very willing to do tasks very reliable person very keen to learn new skills very will to work early in the morning right through to the end of the day live just up the road .

Timeline

Front of house team member

Warwick arms hotel
03.2024 - Current

Cleaner/Hospitality

Warwick school Foundation
04.2015 - 04.2023

GCSEs - ENGLISH DRAMA COMMERCE FASHION AND TEXTILE

Myton school

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SONIA BROWN