Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mohammed Awais Zahir

London

Summary

Dedicated and highly motivated professional with a proven track record across various industries, including property management, mental health support, and customer service. With extensive experience in client-facing roles, I excel in communication, problem-solving, and relationship management. Adept at handling high-pressure situations, I thrive in fast-paced environments requiring adaptability and a proactive approach. My background in property administration and concierge services has equipped me with strong organisational and operational management skills, ensuring seamless coordination of tenant services, property maintenance, and compliance with industry standards. I have successfully handled property documentation, tenant communications, and emergency responses, demonstrating a commitment to maintaining high service standards. Additionally, my Media Studies degree has provided me with technical proficiency, digital literacy, and a creative approach to problem-solving, further enhancing my ability to adapt and innovate in diverse professional settings. With my ability to manage complex situations effectively, I am eager to apply my skills in a role that values professionalism, efficiency, and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Concierge

Encore property management
London
12.2023 - 10.2025
  • Managed daily communications, handling high volumes of calls and emails from residents, estate agents, and stakeholders.
  • Coordinated move-ins and move-outs to ensure smooth transitions and promptly addressed issues.
  • Maintained a professional front desk presence, greeted visitors, managed visitor logs, and oversaw deliveries.
  • Ensured five-star audit standards for property maintenance and adhered to health and safety protocols.
  • Built and maintained strong relationships with staff, tenants, and contractors.
  • Assisted during emergencies and ensured compliance with health, safety, and fire precautions.

Property administrator

Work experience
London
09.2020 - 01.2024
  • Supported day-to-day residential property management operations.
  • Managed tenant inquiries, coordinated maintenance requests, and processed tenancy documentation.
  • Liaised with landlords, contractors, and residents to resolve property-related issues.
  • Maintained accurate records, processed tenancy agreements, and ensured regulatory compliance.
  • Scheduled viewings, processed payments, and oversaw tenancy renewals.
  • Provided excellent customer service with strong attention to detail and professionalism.
  • Maintained up-to-date knowledge of housing laws to avoid legal complications.
  • Developed comprehensive inventory lists, reducing disputes during tenancy termination..
  • Partnered with solicitors during eviction proceedings, protecting landlord interests.
  • Improved tenant satisfaction by addressing maintenance issues promptly.
  • Ensured fire safety regulations adherence, maintaining a safe living environment..

Support worker (mental health)

Angel support living
London
02.2022 - 12.2023
  • Assessed client mental health in detail to establish treatment options and develop treatment plans.
  • Maintained confidentiality of clients' information.
  • Assisted clients to achieve personal and treatment-related goals.
  • Supported clients experiencing substance abuse issues, offering access to additional resources and targeted programmes.
  • Developed relationships with medical, welfare and educational agencies serving client needs.
  • Helped clients make informed decisions and follow individual treatment plans.
  • Monitored patients' conditions, taking pulse and weight.
  • Administered medication and treatment for patients.

Videographer

Freelance
London
08.2022 - 10.2023
  • Prepared equipment needed to conduct shoots smoothly.
  • Recorded planned materials for use in final film.
  • Trimmed footage and created sequences to promote overall narrative.
  • Travelled to various locations to film, transporting necessary equipment.
  • Kept up-to-date with latest techniques, equipment and trends in video production.
  • Shooting BTS for events. (such as album signing parties)
  • Wedding shoots
  • Music Videos

Cashier

Morrisons
London
10.2018 - 07.2022
  • Displayed and restocked merchandise by following brand guidelines.
  • Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
  • Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
  • Reduced customer wait times through optimised checkout processes.
  • Answered questions about store policies and concerns politely and professionally, supporting positive customer experiences.
  • Completed opening and closing procedures each day.
  • Checked notes carefully to spot counterfeit currency.
  • Helped meet business needs by working extra shifts.

Education

A-Levels - Media, 3D Design, History

Leyton Sixth Form College
London
09/2018 - 06/2020

Bachelor of Arts - Media and communications

Goldsmiths, University of London
London
10/2020 - 03/2025

Skills

  • Marketing and advertising
  • Media production
  • Customer service
  • Collateral creation
  • Brand building
  • Marketing strategy

Timeline

Concierge

Encore property management
12.2023 - 10.2025

Videographer

Freelance
08.2022 - 10.2023

Support worker (mental health)

Angel support living
02.2022 - 12.2023

Property administrator

Work experience
09.2020 - 01.2024

Cashier

Morrisons
10.2018 - 07.2022

A-Levels - Media, 3D Design, History

Leyton Sixth Form College
09/2018 - 06/2020

Bachelor of Arts - Media and communications

Goldsmiths, University of London
10/2020 - 03/2025
Mohammed Awais Zahir