Sonia Abbaci
Liverpool,Merseyside
Summary
Dynamic professional with expertise in communication and organisation, skilled in Microsoft Office and data management. Demonstrated success in multitasking and prioritising workloads to enhance office efficiency. Committed to optimising administrative processes and boosting team productivity.
Overview
2
2
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work history
Food and beverage assistant
DoubleTree by Hilton
Liverpool, Merseyside
2024.09 - Current
- Prioritised tasks during peak hours to ensure smooth operations.
- Ensured prompt bill generation and collection preventing delays.
- Collaborated effectively with kitchen staff for expedited order delivery.
- Trained new team members, contributing to staff proficiency.
- Followed strict alcohol serving laws maintaining legal compliance.
- Contributed to a food-safe environment, verifying proper food storage to reduce risk of spoilage.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Checked customer IDs to confirm age before selling age-restricted products.
- Obtained customer feedback to improve service experience and provide recommendations to kitchen staff.
Administrative assistant
Wirral Multicultural Organisation
Liverpool, Merseyside
2024.06 - Current
- Updated company databases with new employee contact information and employment details.
- Assisted in preparing scheduled reports for upper management review.
- Facilitated internal communications to enhance collaboration.
- Coordinated office operations, handling inquiries and managing correspondence.
- Maintained high confidentiality while managing sensitive information.
- Managed front desk duties to ensure efficient reception area operations.
- Organised client meetings, prepared agendas, and documented minutes accurately.
- Initiated cost-effective purchase orders for office supplies to maintain stock levels.
- Interpreted Arabic/French language for one-on-one conversations and group presentations.
- Interpreted Arabic/French language for one-on-one conversations and group presentations.
Hospitality assistant
Arc Hospitality
Liverpool, Merseyside
2023.11 - Current
- Collaborated with kitchen staff to ensure timely meal delivery.
- Coordinated with colleagues across departments to maintain seamless operations.
- Delivered exceptional customer service, fostering positive guest experiences.
- Maintained strict adherence to health and safety regulations during food handling.
- Resolved complaints swiftly, mitigating potential negative feedback.
- Proactively assisted guests with information and recommendations to enhance their experience.
- Organised special events, contributing to successful execution and guest satisfaction.
- Greeted guests warmly upon arrival, establishing a welcoming atmosphere.
Education
Master of Science - Management and Digital Business
Liverpool John Moores University
Liverpool 2023.09 - 2024.09
Master of Science - Materials Chemistery
Abderrahmane Mira University
Bejaia, Algeria 2019.09 - 2021.06
Bachelor of Science - Fundamental Chemistry
Abderrahmane Mira University
Bejaia, Algeria 2016.09 - 2019.06
Skills
- Time management mastery
- Data inputting
- Personnel training provision
- Spreadsheet creation
- Feedback collection and analysis
- Team Leadership
Languages
Arabic
Native
French
Fluent
English
Advanced
Certification
- Level 2 Certificate in Community Interpreting
- First Aid Training Certificate
- Certificate of Excellence – MSc Management & Digital Business, Liverpool John Moores University (LJMU)
Timeline
Food and beverage assistant
DoubleTree by Hilton
2024.09 - Current
Administrative assistant
Wirral Multicultural Organisation
2024.06 - Current
Hospitality assistant
Arc Hospitality
2023.11 - Current
Master of Science - Management and Digital Business
Liverpool John Moores University
2023.09 - 2024.09
Master of Science - Materials Chemistery
Abderrahmane Mira University
2019.09 - 2021.06
Bachelor of Science - Fundamental Chemistry
Abderrahmane Mira University
2016.09 - 2019.06