Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Sonia .

Bradford,West Yorkshire

Summary

Driven professional with keen focus on providing exceptional customer service and maintaining organised retail environments. Possesses strong communication and teamwork skills, coupled with knack for problem-solving in fast-paced settings. Committed to enhancing customer satisfaction and contributing to store success.

Overview

1
1
year of professional experience
1
1
year of post-secondary education

Work History

Retailer

Deli chez
Bradford, West Yorkshire
12.2024 - 02.2025
  • Processed transactions quickly to reduce queue times.
  • Met deadlines for store displays to maximise exposure.
  • Maintained clean and orderly checkout areas with regular tidying.
  • Conducted daily cash reconciliation, maintaining financial accuracy.

Restaurant general manager

My Abbottabad sweets and restaurant
Bradford, West Yorkshire
09.2024 - 12.2024
  • Coordinated promotional events to increase brand visibility within the local community.
  • Oversaw inventory management to prevent stock shortages or excesses from occurring.
  • Maintained a high standard of food quality with strict adherence to health and safety regulations.
  • Identified areas of improvement through regular performance reviews.

Housekeeper

Crystals facilities management of service
Bradford, Yorkshire
05.2024 - 08.2024
  • Made beds daily to ensure a neat bedroom area.
  • Laundered and ironed clothes, promoting appearance of cleanliness.
  • Promoted safety through checking household appliances to prevent potential hazards.
  • Assisted in organising social events at home leading to successful gatherings.

Customer service representative

Crown plaza hotel management
Leeds, Yorkshire
02.2024 - 04.2024
  • Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
  • Processed orders promptly ensuring a positive shopping experience for customers.
  • Provided top-notch support for increased customer satisfaction.
  • Improved customer satisfaction by effectively handling complaints and inquiries.
  • Answered customer telephone calls promptly and improved on-hold wait times.

Education

Diploma of Higher Education - Business management in commerce

Shiksha sansthan parishad punjab
Gurdaspur India
03.2022 - 03.2023

Skills

  • Catering management
  • Customer relationship management
  • Picking and Packing orders
  • Cleaning
  • Customer services
  • Flexibility with shifts
  • House keeper
  • Ware house experience
  • Effective up-selling
  • Communication skills
  • Basic use of computer

Affiliations

  • cricket and badminton

Timeline

Retailer

Deli chez
12.2024 - 02.2025

Restaurant general manager

My Abbottabad sweets and restaurant
09.2024 - 12.2024

Housekeeper

Crystals facilities management of service
05.2024 - 08.2024

Customer service representative

Crown plaza hotel management
02.2024 - 04.2024

Diploma of Higher Education - Business management in commerce

Shiksha sansthan parishad punjab
03.2022 - 03.2023

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Sonia .