Summary
Overview
Work History
Education
Skills
Timeline
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Sondos Mohamed Ismail

Sales Executive And Cancer Biology And Pharmacology Graduate

Summary

A motivated and detail-oriented life sciences graduate with a strong academic foundation in pharmacology and cancer biology. Highly organised with excellent communication skills developed through both academic research and four years of client-facing sales experience. Proactive, with a natural inclination toward collaboration and team support. Enthusiastic about applying scientific knowledge within a dynamic pharmaceutical environment, while contributing positively to team culture and internal initiatives.

Overview

3
3
years of professional experience
6
6
years of post-secondary education

Work History

Sales Executive

Hermes— Harrods
12.2024 - Current
  • Represented a globally renowned French luxury brand, delivering exceptional customer service in a fast-paced, high-pressure retail environment.
  • Consistently exceeded sales targets through expert product knowledge and a client-focused, culturally aware approach.
  • Built strong relationships with an international clientele, including Arabic-speaking customers, fostering loyalty and repeat business.
  • Managed high volumes of client interactions, answering queries promptly and resolving issues effectively in coordination with line management.
    Demonstrated in-depth knowledge across product categories and maintained awareness of current marketing campaigns, new launches, and promotions.
  • Drove add-on sales and achieved individual and departmental KPIs through strategic customer engagement.
  • Contributed to an elevated in-store experience by upholding brand standards and showcasing Hermès’ craftsmanship and heritage.

Client Relations Specialist

L’Objet – Harrods
06.2024 - 08.2024
  • Delivered personalised service and expert product advice to a diverse, high-net-worth clientele in a luxury retail setting.
  • Developed strong client relationships, ensuring high levels of customer satisfaction and encouraging repeat business.
  • Built in-depth knowledge of premium homeware products to tailor recommendations and meet individual client needs.
  • Maintained impeccable visual merchandising and showroom standards in line with brand expectations.
  • Managed stock levels, monitored inventory, and supported operational efficiency across the department.
  • Thrived in a fast-paced, high-pressure environment, consistently delivering exceptional service with professionalism and attention to detail.

Client Relation Specialist

Tumi
10.2023 - 05.2024
  • Provided tailored product recommendations, leveraging detailed knowledge of TUMI’s premium travel and business collections to meet specific client requirements.
  • Maintained detailed client records to support relationship continuity, follow-up service, and future personalised interactions.
  • Collaborated closely with team members to meet and exceed sales targets, contributing to a high-performing and customer-centric team environment.
  • Handled customer issues and special requests with discretion and professionalism, ensuring swift resolution while preserving brand reputation.
  • Supported visual merchandising and stock management to uphold TUMI’s premium in-store experience and operational efficiency.

Client Advisor

Christian Dior Couture
05.2023 - 10.2023
  • Working for one of the most prestigious Luxury Couture houses in history in the busiest and biggest department store in the world has been an honour
  • As an experienced luxury client consultant who works for big department stores and luxury brands on a day-to-day basis, I have developed professional experience and I'm confident that I would be an asset to your company whilst learning more about the brand
  • I'm confident that my excellent work ethic, unparalleled attention to detail, and enthusiasm will make me an immediate asset and allow me to contribute to the team's success
  • My duties at Dior included greeting, serving and advising clients, always giving the highest standard of customer service
  • Developing loyalty with customers by building relationships with customers through a 1-2-1 personal shopper style approach to sales.

Client Advisor

Fine Jewellery, Liberty
11.2022 - 05.2023
  • Developed strong communication and multitasking skills while delivering exceptional service in a fast-paced, prestigious retail environment.
  • Effectively handled complex customer enquiries and provided expert advice on a wide range of luxury beauty brands and products.
  • Collaborated closely with colleagues to optimise store operations and contribute to achieving sales targets.
  • Adapted quickly to changing priorities and promotions, demonstrating flexibility and a proactive approach to problem-solving.

Client Associate

Artisan, Liberty
09.2022 - 05.2023
  • Built resilience and the ability to remain composed under pressure while managing multiple customer interactions simultaneously.
  • Strengthened attention to detail through precise product knowledge and accurate handling of customer requests and transactions.
  • Enhanced problem-solving skills by quickly addressing and resolving customer concerns, ensuring a positive outcome and customer satisfaction.
  • Fostered adaptability by working effectively amid frequent changes in promotions, stock availability, and team priorities.
  • Developed cultural sensitivity and empathy, enabling effective communication and trust-building with clients from varied backgrounds.

Education

Master of Science - Cancer Biology

Kingston University
09.2024 - 08.2025

Bachelor of Science - Pharmacology

Kingston University
09.2020 - 06.2024

A Level Psychology - A Level Psychology

Ellen Wilkins
09.2018 - 07.2020

Level 3 Extended Diploma in Applied Science - Applied Science

Ellen Wilkins

Skills

Consistent success in meeting sales objectives

Experienced in understanding customer needs

Proficient in client engagement

Effective team player in retail settings

Detail-oriented and organised

Quality improvement

Time management

Effective communication

Attention to detail

Presentation skills

Business networking

Timeline

Sales Executive

Hermes— Harrods
12.2024 - Current

Master of Science - Cancer Biology

Kingston University
09.2024 - 08.2025

Client Relations Specialist

L’Objet – Harrods
06.2024 - 08.2024

Client Relation Specialist

Tumi
10.2023 - 05.2024

Client Advisor

Christian Dior Couture
05.2023 - 10.2023

Client Advisor

Fine Jewellery, Liberty
11.2022 - 05.2023

Client Associate

Artisan, Liberty
09.2022 - 05.2023

Bachelor of Science - Pharmacology

Kingston University
09.2020 - 06.2024

A Level Psychology - A Level Psychology

Ellen Wilkins
09.2018 - 07.2020

Level 3 Extended Diploma in Applied Science - Applied Science

Ellen Wilkins

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Sondos Mohamed IsmailSales Executive And Cancer Biology And Pharmacology Graduate