Sonata Klimaite
Northfleet,KENT
Summary
Customer-focused professional with 5+ years of hospitality management and retail-level customer service experience in the UK. Strong skills in cash handling, payment accuracy, end-of-shift reconciliation, compliance awareness, team leadership, and conflict resolution. Works confidently in fast-paced, high-pressure environments while maintaining professionalism and operational discipline. Highly motivated to transition into the betting and bookmaker industry, bringing reliability, quick learning ability, and a strong sense of responsibility in regulated retail settings.
Overview
5
5
years of professional experience
Work history
Waitress/ Supervisor/Manager
Hazine
Bexleyheath
2023.06 - Current
Waitress -> Supervisor-> Manager
• Progressed into leadership roles through reliability, organisation, and operational performance
• Managed daily restaurant operations in a high-pressure customer environment
• Responsible for accurate cash handling, payments, and shift reconciliation
• Created and managed staff schedules, ensuring smooth team coordination
• Trained and onboarded new employees
• Resolved customer complaints and operational problems quickly and professionally
• Maintained a safe, structured, and customer-friendly atmosphere
- Pitched in during busy periods – showing solidarity with team and maintaining service levels.
Waitress
Efes
Dartford
2021.08 - 2023.06
• Delivered high-quality customer service to a wide demographic
• Took orders, served food and drinks, and handled customer requests
• Supported assistant manager duties when required
• Trained new team members
• Maintained excellent guest experience and adhered to regulations
- Advanced team efficiency by assisting in training new waitstaff members.
Wearhouse packer
ICECO Ice cream factory
Lithuania
2021.07 - 2021.07
• Maintained 99% daily productivity targets
• Packed, weighed, and labelled stock for shipment
• Identified and removed defective products
• Managed warehouse records and inventory in a team environment
- Assisted in stock counting for accurate inventory management.
Education
GCSEs -
Suduva Gymnasium
MarijmapoleSkills
Customer service excellence & conflict resolution
Team leadership, staff training & supervision
Working with strict responsibility and accuracy
Fast decision-making in busy environments
Time management, scheduling & prioritisation
Cash handling, payment accuracy & end-of-shift reconciliation
Problem-solving and handling complex situations
Compliance awareness (Age-restricted environments, safety, rules, policies)
IT skills (MS Office, POS systems, office software)
Languages: Fluent English & Lithuanian
Strong numeracy and communication skills
Languages
Lithuanian
Advanced
C1
Timeline
Waitress/ Supervisor/Manager
Hazine
2023.06 - Current
Waitress
Efes
2021.08 - 2023.06
Wearhouse packer
ICECO Ice cream factory
2021.07 - 2021.07
GCSEs -
Suduva Gymnasium