
Motivated and detail-oriented aspiring Business Analyst with hands-on experience supporting sales, marketing, and business operations through data analysis and reporting. Skilled in analyzing performance data, creating Excel reports and dashboards, and providing insights to support business decisions. Experienced in working with CRM systems, tracking key performance metrics, and collaborating with stakeholders to improve processes and reporting accuracy. Strong analytical and problem-solving skills with a proactive approach to identifying improvement opportunities. Eager to apply business analysis and data skills in an entry-level Business Analyst role and contribute to data-driven decision-making.
· Developed CRM-based dashboards to track sales pipeline performance, conversion rates, revenue forecasts, and booking trends.
· Analyzed group booking trends, occupancy rates, Average Daily Rate (ADR), and overall revenue performance to identify improvement opportunities.
· Conducted profitability analysis for group bookings and pricing strategies to support revenue growth and better decision-making.
· Identified areas of revenue leakage by analyzing booking patterns and recommended actions to improve revenue capture.
· Analyzed both historical and real-time booking data to support planning, forecasting, and performance monitoring.
· Improved reporting accuracy by standardizing sales and reservation data and ensuring consistency across systems.
· Defined and tracked key performance indicators such as booking performance, repeat customer rates, and seasonal demand trends.
· Supported forecasting and budgeting activities by providing data analysis and insights on revenue trends and business performance.
Worked with sales, revenue, and finance teams to gather business requirements and support revenue optimization initiatives.
· Analyzed sales performance, lead conversion rates, and campaign outcomes to identify trends and improvement opportunities.
· Developed regular reports and Excel dashboards to monitor sales performance, pipeline status, and key business metrics.
· Identified gaps in lead tracking, reporting, and follow-up processes, and recommended improvements to increase efficiency.
· Conducted market and competitor analysis to support business development and strategic planning.
Collaborated with sales and marketing teams to align on business needs and facilitate data-driven decision-making.
· Collaborated with cross-functional teams to ensure data consistency and improve visibility into sales and marketing performance.
· Supported forecasting and planning activities by analyzing historical sales data and performance trends.
Business & Data Analysis
CRM Reporting (Salesforce)
Excel Reporting
Sales & Revenue Reporting
Performance Tracking
Forecasting
Operations Analytics
Process Improvement
Stakeholder Management