Sonal Vij

Headed the retail operations of the country’s third largest branch of ICICI Bank in India with an average daily footfall of over 1500 customers.

• Ensured excellent customer service and timely resolution of customer queries / grievances as per the guidelines laid down by the Bank
• Managed audit compliance for the branch through strict adherence to compliance regulations of the internal audit department of the Bank.
• Oversaw daily operations, ensuring smooth running of all banking services at the branch level.
• Prepared detailed reports on branch performance for senior management's review.
• Handled complex issues such as Legal cases , deceased cases , Locker operations ( including allotment) and other retail banking issues .
• Co-ordination with other branches, regional offices and Head office for resolution of customer queries, compliance and other needs from time to time
• Led a team of x staff and fostered a healthy work environment, promoting teamwork and collaboration regular training to staff members about changes in policies / audit requirements enabling them to be effective in their work

• In charge of entire branch retail banking operations

• In charge of entire branch retail banking operations
• Attended to retail credit and forex operations at branch level

• Generation , Analysis and verification of Delinquency reports of Home loan accounts.
• Creation of Equitable mor in Home loan accounts
• Handling demat verifications , Demat queries and other process related formalities/ issues.
• Other Banking operations, Cash and other verifications, A/c opening , handling cash management products , preparation of demand drafts etc

• Processing Inward/Outward Remittances and Import Bills for collection
• Preparation of SWIFT messages , R returns for RBI
• Issuance of foreign Dd/ LCs / Inland LCs / Bank Guarantee
• Monitoring of drawing power in Overdraft against Govt. securities accounts
• Bill Discounting

• Account opening and mainte of existing accounts
• Dealing with Outward / Inward clearing cheques
• Effecting Inter / Intra branch money transfers
• Cash handling for various transactions
• Processing of Debit cards and Internet Banking applications
• Assessing Deposits for TDS , Calculation and preparation of TDS certificates
• Handling outstation cheques and Cash Management products of the Bank