Somtochukwu Ugwuoke

• Execute approximately 50 client directives per day with accuracy, in accordance with organisational service protocols.
• Cultivating robust connections with clients and business facilitators, resulting to a 15% improvement in client satisfaction scores.
• Disseminating pertinent updates to managers, client and financial intermediaries regarding scheme or benefit related issues ensuring 100% compliance to scheme regulations and ensuring timely resolution of benefit issues
• Consistently met or exceeded internal KPIs while adhering to client timelines, internal KPIs, service expectations and regulatory compliance.
• Provided cross functional support for supplementary tasks as necessitated by the department or organisation enhancing team efficiency and organisational success.

• Provided timely investment recommendations leading to a 25% increase in portfolio returns through extensive company evaluations and industry research.
• Reduced risk exposure through diligent monitoring of market trends and economic indicators and balance portfolio diversification, leading to a 15% reduction in portfolio volatility
• Collaborated with cross-functional teams to identify new opportunities and optimize asset allocation strategies, improving overall portfolio performance.
• Participated actively in client meetings by presenting insightful findings thereby influencing informed strategic decision-making processes.
• Performed detailed analysis of company financials to assess investment viability, thereby improving decision making accuracy for buy, sell and hold strategies.

Achievements:

• I was part of the team that worked towards achieving an impressive ROI ranking among Pension Fund Administrators
• I played a key role in formulating the Investment Departments strategy and policy documents thereby improving he overall investment direction and performance.
• I played a key role in the seamless integration of AIICO Pension during FCMB s acquisition.

• I conducted financial statement analysis and assessed company valuation multiples
• Boosted investment returns by about 20% by identifying undervalued assets through rigorous valuation analyses.
• Assisted in maintaining strong relationships with key stakeholders such as brokers, fund managers, and custodians thereby facilitating smooth operations while minimizing counterparty risks.
• Increased client satisfaction by about 50% through the provision of tailored investment advice and strategies.
• Reduced risk exposure by about 15% through diligent monitoring of market trends and economic indicators.
• Provided timely recommendations on buy, hold, or sell actions leading to a 20% increase in portfolio returns, based on extensive company evaluations and industry research.
• Conducted detailed investment analysis, calculations and reports that guided strategic decision making.
• Developed comprehensive financial models to support investment decisions for diverse clientele, resulting in improved risk assessment and portfolio optimization.

Achievements:

• I was part of the team that contributed to achieving top three ROI rankings among PFAs in the year 2016, 2017 and 2019.
• I developed key templates for portfolio valuation, rights issue evaluation and analysis of fixed income and equity securities.
• I significantly contributed to the development of the Investment departments strategy document.

• Processed the vendor invoices ensuing a 100% on-time payment for all invoices thereby maintaining strong relationships with suppliers and partners.
• Supported month-end close processes, ensuring accurate and timely submission of financial statements to stakeholders, thereby reducing discrepancies by about 35%.
• Maintained strict compliance with regulatory requirements, reducing potential risks associated with non-compliance such as penalties or fines.
• Prepared and posted receipts and deposits to facilitate standard bookkeeping and improve overall organizational process.
• Ensured timely payment of vendor invoices, maintaining strong relationships with suppliers and partners.

Achievements:

• I was part of the pioneer team that started the Company.

• Monitored restaurant operations and adjusted schedules to meet peak customer demand thereby reducing peak times by over 10%
• Implemented staff training programs leading to a 35% improvement in service quality, 100% compliance with food safety standards and consistently exceeded monthly sales goal by a minimum of 10%.
• Supervised all areas of restaurant to keep it clean and well-maintained. leading to high sanitation audit scores.
• Oversaw inventory control practices, optimizing stock levels and reducing waste thereby leading in the reduction of variable cost by 5%.

Achievements:

• I was part of the team that consistently outperformed in the monthly OER evaluation through great team participation.
• I was instrumental in the increase of customer base by over 60% by conducting regular mobile call backs on walk in customers to gauge their satisfaction with product and service delivery.

• Transformed raw datasets through comprehensive pre-processing activities, including normalization and transformation, improving data accuracy by 20%.
• Enhanced SQL query efficiency by 5%, thereby augmenting team productivity.
• Executed data cleaning and validation of spreadsheet to establish a reliable data management framework facilitating precise data analysis by about 10%.
• Supported management in decision making by delivering clear and succinct reports that showed analytical insights.

Achievements:

• Through my initiative and recommendation to management, I was instrumental in the establishment of the Internal Process Unit .
• I conducted computer training for some members of staff of the commission