Somto Afudoh

• Developed and executed test plans in an Agile system to ensure the functionality and raise the quality of the product by 45%.
• Collaborated with cross-functional teams to resolve technical issues, improving system reliability by 15%.
• Automated repetitive processes to enhance system efficiency and reduce downtime.
• Used ticketing systems: Jira Service System and ITSM to log identified product issues.

• First line support to Client base.
• Troubleshooting escalated technical, network and hardware issues, ensuring seamless IT operations.
• Conducted regular security checks, mitigating network vulnerabilities and enhancing system resilience.
• Utilised Microsoft 365, windows OS and Active Directory .
• Logged and ticketed the issues, prioritising most urgent tasks
• Installed and maintained hardwares for client; the biometric fingerprint system for attendance check

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