Somiya Soaiba
Ilford,United Kingdom
Summary
Dedicated and adaptable professional with experience in education, human resources, and event or facility management. Proven ability to support learning environments as a teaching assistant, manage people-related functions in HR, and ensure smooth operations and customer service as hall staff. Strong interpersonal and organizational skills with a consistent focus on teamwork, communication, and providing a positive experience in diverse professional settings.
Overview
7
7
years of professional experience
2035
2035
years of post-secondary education
Work history
Front of Hall Team Member
BUNSIK
31 Wardour St, London W1D 6PT, UK
11.2024 - Current
- Greet guests warmly and make them feel welcome.
- Assist with 300+ seating guests, managing reservations.
- Answer guest questions about the menu, specials, or allergens.
- Communicate effectively with the kitchen and back of house staff to ensure accurate service.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Handle payments, operate the point of sale POS system, and process transactions.
H.R OFFICER
Clean Washing Ltd
DHAKA, BANGLADESH
03.2021 - 11.2023
- Increased staff retention rate through developing comprehensive training programmes.
- Conducted regular recruitment drives for hiring top talent in the industry.
- Led diversity initiatives throughout organisation, promoting an inclusive work culture for all employees.
- Enhanced employee morale by implementing effective rewards and recognition schemes.
- Managed complex employee relations issues to minimize workplace conflicts.
Teaching assistant
Orchid School & College
Dhaka, Bangladesh
02.2018 - 01.2021
- Assisted 20 children individually or in small groups to help them master assignments and reinforce learning concepts presented by teachers.
- Collaborated with teaching staff in organizing school events, fostering community spirit.
- Prepared classroom materials to facilitate efficient lessons.
- Provided additional support to students with special educational needs, ensuring inclusivity.
- Participated in teacher-parent conferences regarding students' progress or problems.
- Offered one-on-one guidance to struggling students for improved academic performance.
- Help with grading assignments, maintaining attendance records, and preparing reports. Perform clerical tasks such as photocopying, filing, and data entry.
Education
Health And Social Care Level 3 - HEALTH CARE
Academy For Health & Fitness
163 City Road , LondonMSc - Management
BPP University
1 Portsoken St, London E1 8BT 12.2023 - 02.2025
Bachelor of Business Administration - Marketing
People's University of Bangladesh
Bangladesh 01.2011 - 01.2015
Higher Secondary Certificate HSC - Humanities
Bepza Public College
Dhaka Bangladesh 01.2009 - 01.2011
Secondary School Certificate SSC - Humanities
Bepza Public School & College
Dhaka Bangladesh 01.2007 - 01.2009
Skills
- Employee training
- Customer Service
- Health and safety standards
- Teamwork
- Time Management
- Problem-Solving
- Conflict Resolution
- Communication skills
Timeline
Front of Hall Team Member
BUNSIK
11.2024 - Current
MSc - Management
BPP University
12.2023 - 02.2025
H.R OFFICER
Clean Washing Ltd
03.2021 - 11.2023
Teaching assistant
Orchid School & College
02.2018 - 01.2021
Bachelor of Business Administration - Marketing
People's University of Bangladesh
01.2011 - 01.2015
Higher Secondary Certificate HSC - Humanities
Bepza Public College
01.2009 - 01.2011
Secondary School Certificate SSC - Humanities
Bepza Public School & College
01.2007 - 01.2009
Health And Social Care Level 3 - HEALTH CARE
Academy For Health & Fitness
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