Your Name
Sheffield,England
Summary
Dynamic IT professional with extensive expertise in technical support, solutions development, and system administration. Proven track record in hardware repair, software troubleshooting, and network installations, ensuring seamless IT service desk operations and end-user support. Adept at user training and laboratory software interface management, leveraging strong communication skills and leadership to build effective teams. Committed to enhancing organisational efficiency through innovative problem-solving and calm under pressure. Career goals include advancing into senior IT management roles to drive strategic initiatives and technological advancements.
Dedicated [Job Title] highly effective in undertaking administrative and programme management tasks. Manages complex data with excellent organisation. Motivated to achieve outstanding success through prompt communication and helpful approach.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work history
IT Manager
St.Mary's Healthcare Private Limited
10.2015 - 08.2023
- Installation and configuration of computer hardware, software, systems, networks, printers and scanners
- Investigating, diagnosing and solving computer software and hardware faults.
- Repairing equipment and replacing parts.
- Logging and processing support calls.
- Manage and configure physical security, disaster recovery and data backup systems.
- Installed and maintained company's computer systems and network.
- Performed upgrades and installed updates.
- Maintaining records of software licenses.
- Managing stocks of equipment, consumables and others.
- Setting up accounts for staff, ensuring that they know how to log in, and strong professional and interpersonal skills with the ability to interact with co-workers and users in a respectful and professional manner.
- Completed troubleshooting and repair when computers had problems.
- Conducted computer technology training with all new staff.
- Solve the network issues
- Manage antivirus and firewall security properly.
- Troubleshooting the software issues
- Hardware service & maintenance
Education
Msc - Cybersecurity
Sheffield Hallam University
09.2023 - 09.2024
B Tech - Computer Science
Kerala University
Diploma - Computer Engineering
Technical Board of Examination
Skills
- Technical Support
- Solutions Development
- Hardware Repair
- Software Troubleshooting
- Networking
- System Administration
- Network Installations
- IT Service Desk
- End-User Support
- User Training
- Laboratory Software Interface
- G Suite Services
- Firewall Installation
- Antivirus Installation
- CCTV Services
- Communication skills
- Team building
- Problem-solving
- Calm under pressure
- Leadership
Languages
English (IELTS-6)
Hindi
Malayalam
Tamil
Custom
SOMINI, SOMAN, 497,City Road, Sheffield, S2 1GF, sominissoman1@gmail.com, +447741520421, England
Personal Information
Timeline
Msc - Cybersecurity
Sheffield Hallam University
09.2023 - 09.2024
IT Manager
St.Mary's Healthcare Private Limited
10.2015 - 08.2023
B Tech - Computer Science
Kerala University
Diploma - Computer Engineering
Technical Board of Examination
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