Knowledgeable customer service management professional successful at improving team productivity, reducing escalated calls and increasing customer satisfaction scores.
Overview
3
3
Languages
5
5
years of professional experience
Work History
Customer Service Representative
CNEXIA
FEZ, MOROCCO
2023.06 - 2026.08
Resolved service issues to enhance customer satisfaction.
Provided assistance on product-related inquiries, feedback, and complaints.
Handled customer service enquiries with speed and accuracy.
Assistant Accountant
SAHAM ACCOUNTING
FEZ, MOROCCO
2022.06 - 2023.06
Prepared and processed financial documents, including invoices, bills, and accounts payable and receivable.
Reconciled monthly bank statements and resolved discrepancies.
Updated and maintained accounting journals, ledgers, and other records detailing financial transactions.
Seller
Zara
FEZ, MOROCCO
2022.01 - 2022.06
Communicated with customers to determine needs, provide recommendations and upsell services.
Recommended products to customers based on their needs and preferences.
Provided helpful, attentive sales support to generate positive customer feedback.
Education
Master of Business Administration - MANAGEMENT, AUDIT AND CONTROL
UNIVERSITY SIDI MOHAMMED BEN ABDELLAH
FEZ, MOROCCO
2023-01
Bachelor of Business Administration - MANAGEMENT
UNIVERSITY SIDI MOHAMMED BEN ABDELLAH
FEZ, MOROCCO
2020-01
Skills
Customer service
Product knowledge
Order processing
Customer feedback
Problem solving
Conflict resolution
Active listening
UK work eligibility
Languages
Arabic
Proficient
C2
French
Advanced
C1
English
Upper Intermediate
B2
Additional Information
RIGHT TO WORK IN UK
Timeline
Customer Service Representative
CNEXIA
2023.06 - 2026.08
Assistant Accountant
SAHAM ACCOUNTING
2022.06 - 2023.06
Seller
Zara
2022.01 - 2022.06
Master of Business Administration - MANAGEMENT, AUDIT AND CONTROL