Summary
Overview
Work history
Education
Skills
Languages
Certification
Affiliations
References
Timeline
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Soma Paul

Soma Paul

Milton Keynes,United Kingdom

Summary

Detail-oriented and technically proficient Workday System Support Analyst with 4 years of experience supporting Workday HCM modules, troubleshooting system issues, and optimizing HRIS processes. Adept at configuring business processes, managing integrations, and delivering end-user support. Proven ability to collaborate cross-functionally and drive system enhancements that improve operational efficiency.

Overview

11
11
years of professional experience
1
1
Certification

Work history

Workday System Support Analyst

Direct Line Group
London
06.2021 - Current
  • Provide Tier 2/3 support for Workday HCM modules including Core HR, Compensation, and Absence.
  • Configure and maintain business processes, calculated fields, condition rules, and notifications.
  • Maintain user security profiles in accordance with established security policies and protocols
  • Develop and maintain custom reports and dashboards to support HR operations.
  • Collaborate with HR and IT teams to implement system enhancements and resolve issues.
  • Conduct training sessions and create user guides for HR partners and employees.
  • Support Workday implementation and post-go-live stabilization.
  • Assist in data migration and validation during system upgrades.
  • Monitor system performance and coordinate with vendors for issue resolution.
  • Participate in Workday release testing and documentation of new features.

Oracle HRIS Administrator

World Duty Free
London
03.2019 - 08.2020
  • Administered Oracle HCM and Finance modules to ensure seamless data flow between HR and GL systems.
  • Configured payroll costing setups, validating financial entries for compliance and accuracy.
  • Collaborated with Finance teams to reconcile payroll data with accounting records.
  • Developed and maintained reports using BI Publisher and OTBI for financial audits.
  • Supported system upgrades, conducting UAT for enhancements in Finance modules.
  • Managed user roles and access controls across HR and Finance modules.

Senior Applications Developer

Tata Consultancy Services
Kolkata, India
12.2014 - 12.2017
  • Integrated new lookups to existing interface packages and created new concurrent programmes in accordance with company best policies and standards.
  • Immediately resolved all permission and production related critical issues by co-ordinating with Oracle on Oracle SRs.
  • Extracted specific stamped information by executing and generating PL/SQL scripts.
  • Developed technical design documents, test scripts, and interface packages including AR open receipt and chart of account conversion.
  • Oversaw file migration from development instances to test and production. Produced numerous Shell scripts and detailed reports to establish SQL loader program.

Education

Masters in Computer Application -

SRM University
India

Bachelors in Computer Application -

Dr. B.C. Roy Engineering College
India

Skills

  • Workday HCM, Compensation, Recruiting, Absence, Talent
  • Business Process Configuration & Optimization
  • EIB (Enterprise Interface Builder) & Integrations
  • Security Configuration & Role Management
  • Report Writing (Custom & Standard)
  • System Troubleshooting & End-User Support
  • Data Analysis & Validation
  • Training & Documentation
  • SQL, Excel, PowerPoint

Languages

English
Fluent
Hindi
Fluent
Bengali
Native

Certification

Workday Trainings:

Report Writer
Configurable Security Fundamentals
Business Process Fundamentals
Workday Integration System Fundamentals
Calculated Fields

Affiliations

Painting/Crafting

References

References available upon request.

Timeline

Workday System Support Analyst

Direct Line Group
06.2021 - Current

Oracle HRIS Administrator

World Duty Free
03.2019 - 08.2020

Senior Applications Developer

Tata Consultancy Services
12.2014 - 12.2017

Masters in Computer Application -

SRM University

Bachelors in Computer Application -

Dr. B.C. Roy Engineering College

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Soma Paul