Solvita Deksne
Lincoln
Summary
A highly motivated and organised individual with strong communication and customer service skills. Friendly, reliable, and capable of working effectively both independently and as part of a team. Quick to learn new systems and procedures, with experience in dispatch operations, coordination, process control, and team training within fast-paced environments. Possesses excellent organisational skills, attention to detail, and the ability to manage multiple tasks efficiently while maintaining a professional approach.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work history
Dispatch Supervisor
Direct Trade Bags Limited
2018.09 - Current
- Oversee daily dispatch to process orders and ship accurately and on time.
- Coordinate with production teams to meet customer requirements and schedules.
- Demonstrate clear leadership communication and strong time-management in busy environments.
- Resolved operational issues and enhanced working practices through continuous feedback and team collaboration.
- Maintained precise records and dispatch activities to ensure compliance and operational transparency.
- Maintain accurate record keeping for dispatched goods to protect organisational integrity.
- Complete tasks efficiently while keeping accuracy and organisation standards high.
- Supported team members and assisted with training sessions.
- Handled customer queries to enhance service quality and boost customer satisfaction.
- Coordinated deliveries and collections with multiple courier and freight providers, including DPD, DHL, Palletways, and same-day courier services. This involved arranging shipments, tracking orders, resolving delivery issues, ensuring goods were dispatched on time, and selecting most efficient and cost-effective shipping methods to improve operational efficiency and customer satisfaction.
- Demonstrate solid understanding of various stock types within the business.
- Strong working knowledge of Orderwise system.
Coordinator
Direct Trade Bags Limited
2021.02 - 2023.01
- Collaborated across departments for strategic planning purposes.
- Communicated effectively with internal departments and external contacts to resolve issues and support business operations.
- Maintained accurate records, reports, and documentation.
- Communicated effectively with internal departments and external contacts to resolve issues and support business operations.
- Assisted with planning workloads and prioritising tasks to meet deadlines.
- Monitored progress and provided updates to management when required.
- Supported administrative functions, data entry, and document management.
- Demonstrated excellent organisational skills and attention to detail while managing multiple responsibilities.
Production Operative / Process Controller
Moy Park Ltd
2014.04 - 2016.05
- Operated machinery, achieving daily production targets consistently.
- Worked within a fast-paced production environment, ensuring processes were completed accurately and efficiently.
- Maintained quality standards and adhered to company procedures.
- Developed strong organisational and problem-solving skills.
- Worked effectively as part of a team to achieve production targets and business objectives.
- Improved English language communication skills through daily interaction in the workplace.
- Exhibited responsibility and careful attention to detail in work assignments.
Education
GCSEs - Mathematics
Lincoln College
Lincoln 2023.09 - 2024.06
Functional Skills in English Level 2
Lincoln College
Lincoln, Lincolnshire 2020.09 - 2021.05
Skills
- Excellent communication skills (written and verbal)
- Strong administrative and organisational abilities
- Customer service focused
- Order processing and dispatch coordination
- Data entry and record management
- Microsoft Office (Word, Excel, Outlook)
- Time management and prioritisation
- Teamwork and collaboration
- Problem-solving and initiative
- Attention to detail and accuracy
- Process monitoring and compliance
- Fast learner and adaptable
- Numeracy and analytical skills
Languages
English
Advanced (C1)
Latvian
Proficient (C2)
Lithuanian
Upper intermediate (B2)
Russian
Upper intermediate (B2)
References
References available upon request.
Timeline
GCSEs - Mathematics
Lincoln College
2023.09 - 2024.06
Coordinator
Direct Trade Bags Limited
2021.02 - 2023.01
Functional Skills in English Level 2
Lincoln College
2020.09 - 2021.05
Dispatch Supervisor
Direct Trade Bags Limited
2018.09 - Current
Production Operative / Process Controller
Moy Park Ltd
2014.04 - 2016.05