SOLOMON AYITEY NARH
Summary
Proven IT Support Engineer with a track record of enhancing system efficiency and reducing downtime at CMERAX SECURITY SYSTEMS. Skilled in identifying and resolving complex technical problems, network troubleshooting, computer hardware and software issues in customer-focused environments and known for exceptional customer service by consistently improving client satisfaction and operational uptime. Expert in showcasing a commitment to detail and proactive problem-solving. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
IT Support Engineer
CMERAX SECURITY SYSTEMS
01.2020 - 09.2023
- Managed inventory of computer equipment, standardizing hardware configurations for ease of maintenance and scalability.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Safeguarded sensitive data with rigorous backup strategies and disaster recovery plans.
- Configured hardware and granted system permissions to new employees.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
CCTV and Network Technician
CMERAX SECURITY SYSTEMS
01.2020 - 09.2023
- Increased client satisfaction by providing timely technical support and assistance.
- Contributed to team success by collaborating with colleagues on complex projects, sharing expertise, and providing guidance when needed.
- Expedited issue resolution with prompt response to service calls from clients experiencing technical difficulties.
- Supported business growth through professional consultations regarding the selection of suitable CCTV products.
- Reduced downtime by identifying potential issues through proactive monitoring of CCTV and network systems.
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Improved network efficiency by troubleshooting and resolving connectivity issues.
ATM Field Service Technician
NCR
06.2014 - 12.2019
- Optimized machine performance by calibrating components such as card readers, cash dispensers, and receipt printers.
- Preserved positive relationships with clients through clear communication regarding expected timeframes for issue resolution.
- Maximized equipment lifespan by identifying upgrade opportunities during routine maintenance checks.
- Reduced downtime by efficiently diagnosing and resolving hardware, software, and network-related problems.
- Improved ATM uptime by conducting routine preventive maintenance and timely repairs.
Education
Bachelor of Science - COMPUTER SYSTEMS ENGINEERING
UNIVERSITY OF SUNDERLAND
Sunderland, United Kingdom07.2024
Skills
- Remote Desktop Support
- Network Troubleshooting
- Help Desk Support
- IT Asset Management
- Friendly and Patient
- Hardware diagnostics
- Network configuration
- Issue Troubleshooting
- Customer service expert
- Attention to Detail
Timeline
IT Support Engineer
CMERAX SECURITY SYSTEMS
01.2020 - 09.2023
CCTV and Network Technician
CMERAX SECURITY SYSTEMS
01.2020 - 09.2023
ATM Field Service Technician
NCR
06.2014 - 12.2019
Bachelor of Science - COMPUTER SYSTEMS ENGINEERING
UNIVERSITY OF SUNDERLAND
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