Summary
Overview
Work History
Education
Skills
Software
Timeline
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Solomon Viegas

Chemical Engineer Graduate
Uxbridge

Summary

Newly graduated Chemical Engineer offering exceptional troubleshooting and safety management skills. Methodical and poised with commitment to driving process improvement. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Chemical Engineering position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work History

Customer Experience Representative

British Airways
London
02.2024 - Current
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Host all British Airways and codeshare customers throughout the terminal, including but not limited to check in, boarding, connections, arrivals and customer service touchpoints.
  • Utilising my ability to network with various colleagues to get the best result possible.
  • Prioritising safety and security.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • A role model for all British Airways brand behaviour and ways of working.
  • Build, strengthen and enforce the relationship we have with all our customers.
  • Identify, exploit and maximise revenue opportunities and collect payment for ancillary revenue.
  • A strong understanding of BA computer systems.

Trading Assistant

Sainsbury's
Staines
08.2021 - 02.2024
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Maintained tidy and organized store environment to comply with cleanliness standards.


Education

Bachelor of Science - Chemical Engineering

Brunel University
Uxbridge, HIL
09.2020 - 06.2023

Skills

    Written Communication

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Software

Aspen Plus

Microsoft Visio

Matlab

Timeline

Customer Experience Representative

British Airways
02.2024 - Current

Trading Assistant

Sainsbury's
08.2021 - 02.2024

Bachelor of Science - Chemical Engineering

Brunel University
09.2020 - 06.2023

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Solomon ViegasChemical Engineer Graduate