SOLOMON OPPONG

• Arranged timely transport of vaccines products materials between MSD manufacture and vet practices.
• Utilized SAP software, Salesforce, Alloga Portal, Microsoft Excel, Word, Outlook.
• Managed over 30 emails per day, while being prompt to answer incoming calls from customers.
• Coordinated timely transportation of materials to meet production needs.
• Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.

• Expertly navigated phone conversations and written correspondence by qualifying variety of customer types including Vulnerable, Deceased, Insolvencies & Vehicle Seizures.
• Built understanding of individual customer circumstances by asking open and probing questions.
• Negotiated customer repayment plans, consistently maximising early payments to reduce debt recovery time, liaising with debt collection agencies to ensure positive outcome.

Selected to support new banking provider that was lunching within same organisation due to my desire to explore new challenges and have excellent collections expertise.

• Delivered exceptional customer service on all calls while maintaining calm and professional demeanour in challenging circumstances.
• Recognizing basis of cardholder's requests that involve potential fraud, credit, collection, or chargeback issues and forward to appropriate department for resolution
• During festive periods were arrears volumes are usually high, managed to collect highest payments amount of £26,400 for December and January.

• Worked in call-centre environment handling manual and automatically dialled outbound calls.
• Persistently contacted customers with extremely past due accounts to recover lost revenue.
• Trained new team members on scripts, company services and performance strategies and provided mentoring.
• Managed over 40 calls per day from customers to third parties enquiries.

• GCSEs: 8 A - C - English Language/ Literature, Italian, Maths, German, Additional and Core Science, Geography, Catering