Solomon Lawal
Mr
Wednesbury,SAW
Summary
Skilled IT Support Engineer with a proven track record at Xatodam Office, adept in desktop support and customer service excellence. Spearheaded cost-saving initiatives and significantly improved system performance through strategic upgrades. Expert in software diagnosis and fostering collaborative environments, ensuring high user satisfaction and efficiency in resolving technical issues.
Overview
17
17
years of professional experience
Work History
IT Support Engineer
Xatodam Office
01.2010 - 11.2024
- Achieved cost savings through strategic sourcing initiatives while maintaining stringent quality control measures for procuring electronic components.
- Provided training and guidance to junior engineers on best practices in hardware engineering, fostering a collaborative work environment focused on continuous improvement.
- Researched complex technical issues and provided resolutions.
- Designed computer hardware components and peripheral devices.
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
- Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
- Increased user satisfaction through effective communication and timely resolution of support tickets.
- Collaborated with cross-functional teams to ensure seamless integration of new systems and technologies.
- Optimized system performance, conducting routine checks and addressing potential issues before escalation.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Created user accounts and assigned permissions.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
IT Support Specialist
CyberArena
01.2010 - 12.2019
- Maintained documentation of IT systems, processes, and procedures for easy reference by the team members.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Updated software to safeguard against security flaws.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Installed and configured operating systems and applications.
IT Technician
Bestlink
06.2007 - 10.2009
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Performed troubleshooting and repaired peripheral devices such as printers, scanners and computer desktops and laptops.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Education
Bachelor Of Science - Computer Science
Lagos State University
Lasu Ojo, Lagos Nigeria 11.2016
Senior Secondary School Certificate - Science
State High School
Oko Oba Agege, Lagos06.2003
Skills
Desktop support
Software diagnosis
Data recovery
Technical issues analysis
Customer service expert
Complaint resolution
Windows 10
Technical documents comprehension
Technical Support
PC component diagnostics
Network diagnostics
Timeline
IT Support Engineer
Xatodam Office
01.2010 - 11.2024
IT Support Specialist
CyberArena
01.2010 - 12.2019
IT Technician
Bestlink
06.2007 - 10.2009
Bachelor Of Science - Computer Science
Lagos State University
Senior Secondary School Certificate - Science
State High School