Hi, I’m
Solomiia Tkach
London
Summary
Detail-orientated and analytical individual, trained in business management. Consistently seeking opportunities to learn and develop new and existing skills. Ready to apply training and problem-solving approach to core business challenges.
Overview
2
years of professional experience
4
years of post-secondary education
Work History
Blue Orchid Hospitality, London
Food&Beverage Executive
11.2023 - Current
Job overview
- Managed team performance, celebrating successes and identifying areas to improve.
- Monitored operations to assess and highlight results.
- Provided customers with outstanding service, extending relationships for future business opportunities.
- Created and led successful business culture focused on performance.
- Improved operations by training and development sessions.
- Reconciled POS data with receipts and cash on hand to enforce proper cash-handling and recordkeeping.
- Identified and maximised upselling opportunities to increase sales and profits.
- Supervised service of all food and beverages within hotel in absence of food and beverage manager.
- Trained new joiners in food regulatory compliance and company standards by delivering on-the-job and mandatory training.
- Increased sales by 15%.
Triangle House Day Nursery, Sowerby Bridge, Calderdale
Childcare worker
02.2023 - 10.2023
Job overview
- Supported children's development with learning-through-play activities, aiding social, emotional and educational growth.
- Read stories and lead activities to help children build foundational learning skills.
- Developed positive, trusting relationships with groups of young children.
- Engaged children in stimulating learning-based activities and games.
- Helped children with personal hygiene needs and taught young children to independently complete care tasks.
- Ensured a safe environment for children and staff by maintaining cleanliness of play areas.
Just School, Lviv
Online english teacher
09.2022 - 02.2023
Job overview
- Engaged with students through conversational language, simplifying curriculum into relevant, understandable information.
- Established clear learning outcomes and targets for different abilities.
- Engaged students with lesson materials by building positive rapport.
- Prepared comprehensive feedback and revision plans for students.
Vodafone, Lviv
Customer support executive
06.2022 - 09.2022
Job overview
- Resolved complaints with proactive problem-solving and analysis.
- Followed up customer queries to check provided solutions met expectations.
- Built positive customer rapport through friendly, professional communication.
- Maintained up-to-date client records in database systems.
- Explained benefits and advantages of different product and service offerings to customers.
- Used excellent telephone manner to optimise customer experience, promptly cutting complaints.
- Managed over 100 customer calls per day.
Education
Anglia Ruskin University , London
Bachelor of Science from Business and Marketing
09.2024 - 06.2028
Skills
- Excellent communication abilities
- Interpersonal communication
- Sales skills
- Sales promotions
- POS systems proficiency
- CRM System knowledge
- Microsoft Outlook, Word, PowerPoint
- Certificate in Microsoft Excel and Power BI
- Python programming
- Patience and understanding
- Personal care support
Languages
English
Fluent
Ukrainian
Native
Russian
Fluent
Volunteer in the support information chat
I provided support to immigrants in an information chat on a volunteer basis for a month.
Timeline
Anglia Ruskin University
Bachelor of Science from Business and Marketing
09.2024 - 06.2028
Food&Beverage Executive
Blue Orchid Hospitality
11.2023 - Current
Childcare worker
Triangle House Day Nursery
02.2023 - 10.2023
Online english teacher
Just School
09.2022 - 02.2023
Customer support executive
Vodafone
06.2022 - 09.2022
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