Summary
Overview
Work History
Education
Certification
Timeline
Generic
SOLENNE MOORE

SOLENNE MOORE

Nationality: British

Summary

I am an experienced and highly motivated hospitality professional with a passion for delivering exceptional service and creating memorable experiences for guests.

I have a personable and cheerful disposition and experience working within teams, developing strong leadership and communication skills. Working in a managerial position at Costa Coffee, a psychiatric nurse on a ward and as a chalet host in the Alps. This has ensured I am reliable, hardworking and flexible, with an eagerness to expand my skills further for personal and professional growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Chalet Host, YSE Limited Val D
11.2023 - 05.2024
  • Independently hosting guests each week in an 8-person chalet with flexible hours to suit
  • Cooking breakfast and dinner every day, catering to individual preference and dietary requirement
  • Serving drinks, arranging tables for meals, lighting the fire
  • Creating a welcoming environment
  • Baking and decorating cakes each day
  • Professional cleaning; daily cleaning of rooms and communal areas each day and deep cleaning for changeovers each week
  • Making reservations for guests and providing information and recommendations for the area
  • Communicating with guests outside of chalet hours to ensure a smooth experience, ensuring I was contactable for any issues or queries
  • Childcare in the day and helping children get ready for ski school to ease stress for the parents.

Mental Health Staff Nurse

Livewell Southwest, NHS
09.2021 - 11.2023
  • Female Psychiatric Acute Inpatient Ward, Built caring and compassionate relationships with patients to provide emotional support and encouragement during their admission
  • Monitored health, wellbeing and vital signs
  • Applied de-escalation techniques and conflict resolution in different circumstances
  • Leading the team as Nurse in Charge and making person-centered decisions
  • Working with the Multi Disciplinary Team and the wider organisation
  • Care planning and Risk Assessments
  • Triangle of Care, working with carers and families
  • Working within NICE guidelines, developing my skills under evidence-based practice.

Barista Maestro
06.2015 - 09.2021
  • Responsible for training new staff members, supporting and managing them on shifts
  • Carry out morning deliveries, orders and date checks
  • Responsible for cashing up, banking and safe float
  • Took part in the 'Keep Britain Tidy' campaign and fundraising for the charity 'The Costa
  • Foundation'
  • Maintain calm demeanor during high-volume periods and special events
  • Receive and accurately process customer payments
  • Maintain the highest standards of conduct and service
  • Clean equipment, dispose of waste, close registers and carry out other closing duties
  • Comply with safety and sanitation guidelines to ensure the health and well-being of customers and other staff.

Education

STCW -

ENG1 - undefined

Level 2 Food Safety for Catering – - undefined

Bachelor of Science - Mental Health Nursing

University of Plymouth
09.2021

A Level's -

Queen Mary's College
2017

Certification

STCW - June 2024

ENG1 – June 2024

Level 2 Food Safety for Catering – Nov 23


HOBBIES

· Skiing each year since the age of four, going on to complete a ski season as a chalet host. Learning how to snowboard and monoski alongside this.

· ‘Raleigh International’ – Volunteer work for 3 months in Nicaragua and Costa Rica.

· Running- Plymouth Half Marathon May 2023.

· ‘Borrow my Doggy’- Taking care of a gentleman’s dog on the weekend while he works; walking and feeding her.

· Wild swimming and paddle boarding.

· Travelling and hiking, exploring different cultures and landscapes.


REFERENCES

Murray Slinn

Head Chef, YSE Limited

murray@privatechefacademy.net

+33 768195468


Jordan Bull

Ward Manager, Livewell Southwest

jordan.bull@nhs.net

+44 1752435992


Sona Annova

Costa Coffee Manager

sonaannova@gmail.com

+44 7512928051

Timeline

Chalet Host, YSE Limited Val D
11.2023 - 05.2024

Mental Health Staff Nurse

Livewell Southwest, NHS
09.2021 - 11.2023

Barista Maestro
06.2015 - 09.2021

STCW -

ENG1 - undefined

Level 2 Food Safety for Catering – - undefined

Bachelor of Science - Mental Health Nursing

University of Plymouth

A Level's -

Queen Mary's College

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