Solange Osman

• Supported planning and delivery of student events, coordinating logistics, communication and attendee experience
• Collaborated with committee members to ensure effective communication high engagement
• Managed event timelines and operation, delivering successful experiences for up to 1,000 attendees.

Key events delivered:

• BHM Networking Event (Experiences in the City) — 300 attendees
• Fashion Show Fundraiser (University event) — 1,000 attendees
• Black Student Market — pop-up event coordination and support
• ACS Ball — 600 attendees

• Leading the launch of a new student society, coordinating planning and delivery of creative projects
• Managing timelines, communication and task delegation to support efficient teamwork
• Supporting engagement and collaboration to ensure successful project outcomes

• Delivered consistent, high-quality customer service while supporting smooth day-to-day operations
• Maintained professionalism during peak periods, responding calmly to customer needs and issues
• Operated POS systems and handled transactions accurately and efficiently
• Supported a welcoming environment by monitoring seating, safety and guest wellbeing

• Provided friendly and efficient customer support, resolving enquiries and maintaining satisfaction
• Managed complex complaints professionally, achieving positive outcomes and de-escalating issues
• Supervised large groups in busy environments, ensuring safety and positive experiences
• Managed high-volume calls and maintained clear communication with customers and teams

• Maintained accurate documentation and supported structured care routines
• Provided respectful and sensitive personal care, building rapport with patients
• Supported wellbeing through calm communication and attention to individual needs