Sol Sunderland

Front Office Concierge of the prestigious 5* Gainsborough Bath Spa Hotel.

A highly versatile role, prioritising extreme attention to detail, aimed at providing a unique and fulfilling guest journey throughout the hotel by utilising expert knowledge of the city and its finest establishments, as well as administration via Excel, general caretaking duties and training incoming staff.

Guest references/mentions via online reviews and Medallia can be produced on request.

I was also chosen to represent the hotel via several marketing campaigns, taking part in photoshoots featured on The Gainsborough Bath Spa website, YTL Magazine, the company magazine, as well as social media and The Daily Telegraph.

Humanitarian aid delivery to Ukrainian frontlines via multiple charities, involving logistical work and high risk missions to assist vulnerable Ukrainians. Taking over and growing my Ukrainian Father’s charitable organization ‘Carpathiana’ to assist the war effort. I am able to manage this from England in my own time.

General duty management of a bookmaker, including cashiering, focusing on customer welfare, ensuring a secure and pleasant environment. Mostly lone working, requiring a high level of responsibility and trust.

Extensive people skills, sporting knowledge, mental health awareness, mathematics and computer skills. Handling high pressure situations during lone working hours, including defusing heated situations.

Opening and maintaining Chippenham’s first Lidl store, involving a wide range of roles, mainly working stock on fast-paced early shifts and building a rapport with customers on till.

Strict timekeeping required, to ensure tasks are finished in time to comply with Lidl’s efficiency-based business model. Sufficient communication skills required, to build rapport with customers and colleagues. Swift data entry.

Casework for a mental health charity, in order to assist clients in acquiring financial and governmental support suited to their situation, requiring empathy and emotional intelligence. Communicating with and gaining a rapport with clients. Writing to different organisations in order to persuade and inform.

A periodic role, requiring a great deal of patience and empathy.