Sol Kapusi
Huddersfield,Yorkshire
Summary
Dedicated professional with expertise in hospitality service and customer support, demonstrating strong communication and active listening skills. Proven ability to manage store operations, including opening and closing procedures, and efficiently process orders while maintaining calm under pressure. A cooperative team player committed to delivering exceptional customer service and fostering a collaborative work environment.
Overview
5
5
years of professional experience
Work History
Warehouse Worker
Pet Supplies
Huddersfield, Yorkshire
01.2024 - Current
- Assisting with the unloading of vehicles and the checking in of stock
- Sorting and placing materials or items on to racks, and shelves.
- Collecting items from throughout the warehouse, preparing and completing warehouse orders for delivery or pickup according to a schedule.
- Performing warehouse inventory controls via scanner and or through a computer.
- Stock counting and location checks.
Bartender
Ossett Brewery
Mirfield, Yorkshire
01.2021 - 12.2023
- Preparing and serving beverages: This includes mixing cocktails, pouring wine and beer, and ensuring correct serving procedures.
- Customer interaction: Greet customers, take orders, and provide recommendations based on their preferences.
- Responsible alcohol service: Verify customer age, monitor for intoxication, and refuse service to those who are visibly impaired.
- Bar management: Maintain bar inventory, clean and organize the bar area, and assist with restocking supplies.
- Payment processing: Collect money from customers and provide change.
- Compliance: Adhere to all relevant food and beverage regulations.
Cafe Barista
Cupushi
Mirfield, Yorkshire
01.2020 - 09.2022
- Grinding and brewing coffee
- Developing and maintaining expert knowledge of coffee and educating clients and colleagues about these coffees
- Consistently providing well-crafted, beautifully presented and tasty beverages
- Taking client orders and receiving payment
- Speaking and interacting with both new and regular customers
- Maintaining a clean and sanitised working environment
- Following health and safety guidelines
- Regularly performing stock checks in the coffee bar and placing new orders
- Following recipes and presentations for food and beverage items, if needed
- Being aware of and following operational policies and procedures
- Being punctual and maintaining regular and consistent attendance
- The ability to work flexible hours and shifts which may include early mornings, late nights, weekends and bank holidays
- Contributing to a positive work environment
Education
Bachelor of Arts - BA (Hons)Music Production
Leeds College of Music
SVQ Level 3 - BA (Hons) Music Production Foundation Year
Leeds College of Music
A-Levels - Diploma in Sporting Excellence
Loughborough University
SVQ Level 2 - Music Production
Kirklees College
GCSEs - GCSE Spanish
King James School
GCSEs - GCSE English Literature
King James School
SVQ Level 2 - Business Studies
King James School
Skills
- Strong communication
- Multitasking
- Patience and tolerance
- Quick learner
- Teamwork and collaboration
- Store opening and closing
- Order processing
- Patience with customers
- Customer Service
- Calm under pressure
- Active listening
- Team player
- Hospitality service expertise
- Cooperative team player
Affiliations
- -sports, fitness, film, producing music and Languages, as well as researching and learning new skills. -Previously played hockey at a high level, Goalkeeper in the England performance centre Team.
Driving License
Category B
Timeline
Warehouse Worker
Pet Supplies
01.2024 - Current
Bartender
Ossett Brewery
01.2021 - 12.2023
Cafe Barista
Cupushi
01.2020 - 09.2022
Bachelor of Arts - BA (Hons)Music Production
Leeds College of Music
SVQ Level 3 - BA (Hons) Music Production Foundation Year
Leeds College of Music
A-Levels - Diploma in Sporting Excellence
Loughborough University
SVQ Level 2 - Music Production
Kirklees College
GCSEs - GCSE Spanish
King James School
GCSEs - GCSE English Literature
King James School
SVQ Level 2 - Business Studies
King James School
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