Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Sohail Ahmad

Sohail Ahmad

Leicester,UK

Summary

Results-driven Sales and Retail professional with 2+ years of experience in high-volume retail and operations environments. Proven ability to exceed sales targets, deliver excellent customer service, manage POS systems, and support daily store operations in fast-paced venues.

Overview

2
2
years of professional experience

Work history

Operations Associate / Team Leader

Royal Mail
Leicester, UK
01.2024 - 01.2025
  • Supported daily logistics and operational activities in high-volume environment.
  • Assisted in supervising teams, allocating workloads, and monitoring productivity.
  • Ensured compliance with operational procedures, health & safety standards.
  • Resolved operational issues to support timely dispatch and service delivery.
  • Key Achievements:
  • Improved team productivity by 12% through better shift coordination.
  • Reduced operational errors by 15% by following standard operating procedures.
  • Supported training of new team members, improving onboarding efficiency.

Sales & Retail Associate

Constellation
Football Stadium, UK
01.2023 - 01.2024
  • Delivered high-quality customer service to thousands of customers during live events.
  • Consistently achieved and exceeded daily sales targets through effective upselling.
  • Operated POS systems with 100% cash and card handling accuracy.
  • Maintained stock availability, merchandising standards, and hygiene compliance.
  • Worked collaboratively with team members to manage peak-time customer flow.
  • Key Achievements:
  • Contributed to 15% increase in average transaction value through upselling.
  • Recognized for excellent customer feedback during high-attendance events.
  • Maintained zero cash discrepancies across shifts.

Education

BTech - Mechanical Engineering

A.P.J Abdul Kalam Technical University
India

MSc - Advanced Mechanical Engineering

University of Leicester
UK

Skills

  • Retail Sales & Customer Service
  • Upselling & Cross-selling
  • POS Operations & Cash Handling
  • Inventory & Stock Control
  • Visual Merchandising
  • Teamwork & Communication
  • Shift Operations & Time Management
  • Health & Safety Compliance
  • Customer Complaint Resolution

Languages

English – Fluent
Hindi – Native

Timeline

Operations Associate / Team Leader

Royal Mail
01.2024 - 01.2025

Sales & Retail Associate

Constellation
01.2023 - 01.2024

BTech - Mechanical Engineering

A.P.J Abdul Kalam Technical University

MSc - Advanced Mechanical Engineering

University of Leicester
Sohail Ahmad