Sohaib Raja
Aberdeen
Summary
Dedicated and reliable professional with a strong background in customer service excellence and order processing. Experienced in using Microsoft Word, Excel, and PowerPoint to create organised documents, track information, and support daily operations. Demonstrates excellent attention to detail, communication, and organisational skills. Proven ability to work efficiently under pressure while maintaining accuracy. Committed to supporting administrative functions and contributing to team success in an Admin Assistant role.
Overview
6
6
years of professional experience
Work history
Supervisor
Asda Coffee
2023.03 - 2026.02
- Promoted to supervisor within six months.
- Supervised daily business operations during management absence, ensuring continuity of service.
- Delegated tasks to team members to maintain productivity.
- Gained proficiency in Linux-based systems for effective business management.
- Resolved customer complaints and navigated challenging interactions to enhance customer satisfaction.
- Reduced workplace conflicts through effective communication and negotiation skills.
- Ensured accurate processing of financial transactions at point of sale.
- Coordinated stock replenishment and managed inventory control to maintain optimal stock levels.
- Performed opening and closing procedures with efficiency.
- Developed understanding of business finance and inventory management.
Front of the house, Middle of the house
KFC
2022.09 - 2023.02
- Ensured customer satisfaction upon departure from shop by providing attentive service and addressing needs.
- Resolved challenging customer situations effectively, collaborating with front team to ensure swift outcomes.
- Demonstrated respect and friendliness in all customer interactions.
- Adapted to high-pressure situations while managing understaffing challenges.
- Adapted to middle of house role with self-directed online training and independent learning due to lack of on-site support.
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours, covering nights, weekends and bank holidays.
Kitchen-Crew Member
McDonald
Aberdeen
2019.10 - 2020.04
- Managed night shifts under extreme pressure, enhancing speed and efficiency in food preparation.
- Demonstrated teamwork by assisting fellow staff during peak hours.
- Managed night shifts under extreme pressure, enhancing speed and efficiency in food preparation.
- Assisted in kitchen operations at a high-volume McDonald's location in Aberdeen.
Education
SCQF Level 6 - Administration
SCQF Level 5 - Business Management
SCQF Level 5 - A-B-C
SCQF Level 6 - A-A-B-C
Udemy JavaScript - Node JS
Skills
- Customer service
- Order processing
- Team Leadership
- Delegating effectively
- Organisational multitasking
- Working under pressure
- Attention to Detail
- Excellent communication
- Spreadsheet creation
- Data inputting
- Microsoft Office proficiency
Interests
Innovation and Technology: Keeping up to date with all of new realises of hardware and software including ai, Supporting the local community – Volunteering in the local to help elderly people in the area, Esports. I enjoy playing online competitive games as they develop my comminication skills
References
References available upon request.
Timeline
Supervisor
Asda Coffee
2023.03 - 2026.02
Front of the house, Middle of the house
KFC
2022.09 - 2023.02
Kitchen-Crew Member
McDonald
2019.10 - 2020.04