Sohaib Muhammad
Stockport
Summary
Highly efficient experienced team member in my current job field at the Light cinema Stockport where I have become well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Motivated hospitality worker thrives in fast-paced settings. Committed to quality and customer service standards. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs.
Overview
4
4
years of professional experience
Work history
Team Member
The Light
Stockport
12.2021 - Current
- Collaborated and offered support with extra tasks to meet team goals.
- Completed opening and closing checklists to create welcoming store environment.
- Warmly greeted customers and proactively reduced wait times.
- Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
- Handled customer complaints using quick decision-making to resolve issues.
- ensured bar areas were stocked up and products were nicely displayed
- completed bar work during busier weekend times and ensured all guests were served as quickly as possible to manage service times.
- hosted a variety of corporate events alone and party hosting independently and confidently, while showing the determination and care about my role.
- managed party bookings and resolved any issues when prompted.
- ensured procedures were followed to a high standard and party guests were happy with their visit.
Sales Assistant
Boots
Stockport
10.2021 - 01.2022
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Updated product labelling and pricing to reflect discounts and offers.
- Resolved customer complaints and process issues with proactive problem-solving skills.
Shift Manager
McDonald's
Manchester
04.2019 - 07.2021
- Adhered to company standards and compliance requirements for operations and cleanliness.
- Led by example and demonstrated company best practices.
- Trained and mentored new employees to maximise team performance.
- Updated training and procedures to address skills gaps and challenges.
- Evaluated team outputs and delivered constructive feedback to aid professional development.
- Kept employees operating productively to meet business and customer needs.
- Maintained neat and tidy workstation to promote cleanliness and sanitation guidelines.
- Employed forward-thinking mindset to anticipate and quickly eliminate issues on shift.
Education
undergraduate student - psychology
University of Bradford
Bradford 09/2021 -
Skills
- Customer service
- Training and development
- Cash handling
- Complaint resolution
- Point of Sale
- professional attitude
- determination and hard-work
- potential to progress career
- helpful
- Leadership
- Team building
- Drinks upselling
- Problem-solving
- Customer-focused
Languages
English
Native
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Team Member
The Light
12.2021 - Current
Sales Assistant
Boots
10.2021 - 01.2022
Shift Manager
McDonald's
04.2019 - 07.2021
undergraduate student - psychology
University of Bradford
09/2021 -
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