Summary
Overview
Work History
Education
Skills
References
Timeline
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Sohaib Khan

Luton

Summary

Experienced IT Professional of providing 1st and 2nd line support, both on-site and remotely. Renowned for quickly resolving technical issues to minimize downtime and maintain seamless operations. Proficient in troubleshooting, problem-solving, and delivering outstanding customer service. Well-versed in ITSM and ITIL best practices. A dependable and detail-oriented professional, dedicated to providing exceptional IT support and consistently exceeding expectations.

Overview

5
5
years of professional experience
9
9
years of post-secondary education

Work History

Desktop Support Engineer

EasyJet
Luton
01.2024 - Current
  • Resolving 1st/2nd line incidents while meeting SLA’s and fulfilling user request
  • Provide technical support for desktop, laptop, peripheral, and software issues
  • Microsoft Autopilot through Intune, building/managing devices
  • Administration of office 365 admin, active directory
  • Windows 10/11 support
  • MDM support via Intune/Azure for laptops, tablets, IOS/Android
  • Deliver remote assistance via remote desktop tools for troubleshooting, updates, and maintenance
  • Manage tasks involving Active Directory and Intune
  • Support and maintain workstation configurations and perform hardware replacements
  • New starter and leaver process

CUSTOMER SERVICE ADVISOR

Webhelp
Luton
01.2022 - 05.2022
  • Address and resolve complex technical issues via phone or email in a customer-friendly manner
  • Identify and analyze issues by actively listening and asking clear, concise questions
  • Deliver excellent customer service using technical expertise and internal training resources
  • Gather and document all relevant information per customer interaction to ensure high service quality

CUSTOMER ASSISTANT

Lidl
Luton
11.2019 - 12.2020
  • Unpack stock as deliveries arrive in store
  • Providing excellent customer service on the tills
  • Help our customers with any questions or queries, and locate items around the store
  • Ensure the bakery stays topped up by baking fresh goods
  • Ensure shelves are looking good, checking for sell by dates, ensuring quality and freshness for our customers
  • Merchandising and maintaining aisles.

Education

COMPUTER SCIENCE - Computer Science

University of Hertfordshire
09.2020 - 05.2023

Alevels - IT

Luton Sixth form College
09.2018 - 05.2020

GCSEs -

Chalk hills Academy
09.2013 - 05.2018

Skills

  • IT literate
  • Intune/Azure
  • ServiceNow
  • Time management
  • Leadership
  • Customer Service
  • Communication skills
  • MS Office applications support

References

References available upon request.

Timeline

Desktop Support Engineer

EasyJet
01.2024 - Current

CUSTOMER SERVICE ADVISOR

Webhelp
01.2022 - 05.2022

COMPUTER SCIENCE - Computer Science

University of Hertfordshire
09.2020 - 05.2023

CUSTOMER ASSISTANT

Lidl
11.2019 - 12.2020

Alevels - IT

Luton Sixth form College
09.2018 - 05.2020

GCSEs -

Chalk hills Academy
09.2013 - 05.2018

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Sohaib Khan