Hi, I’m
Sofiya Shrestha
Ashford,Kent
Summary
Goal-oriented, customer-focused Sales supervisor with exemplary history of leading retail teams to unprecedented sales volumes(£3 million per year). Deploys strategic long-range planning, expense control and innovative sales strategies and demonstrates constant readiness to meet consumer needs with a demonstrated history of working in the retail, hospitality industry & sales. Skilled in Kors Connect, Spotlight, WhatsApp Business, Apollo, Vista, MICROS, Trevalis, USwitch, Microsoft Excel, Microsoft Word and Hospitality Management.
Implements proactive, market-driven strategies to capitalize on sales opportunities with creative trendy contents via WhatsApp business, Instagram and TikTok. Skilled trainer and team manager with motivational style.
Overview
4
years of professional experience
1
Certificate
Work History
Michael KorsAshford, Kent
Sales Supervisor/VS Team Leader/Bulkbuy Specialist
03.2021 - Current
Job overview
- Responsible for key opening and closing duties and operational tasks from delivery to changing VM on the shopfloor
- Exceeded targeted personal goals by 178% vs goal with UPT of 1.6 ranking 1st among 20 members of staff(2023)/ Europe's 11th best seller 2022 by selling 1-1 virtually and on the shopfloor. Massively contributed to achieve store's target (UPT, ADS, Sales, Conversion, Virtual Sales Penetration, Bulkbuy)
- Meeting virtual sales targets (10% penetration) and expectations, excellent with communicating on the phone and with WhatsApp, and skills to create digital content to share with customers
- Conducting initial interviews over the phone and 1-1 interviews before SM interviews, and trained new employees to meet job requirements
- Monitored daily operations of sales associates, including customer service, product knowledge, marketing initiatives on store's social media via WhatsApp business, Instagram and TikTok
- Launched WhatsApp business, developed catalogue, managed virtual sales team of five, setting performance goals and strategies for social media content and increase clientele
- Developed and implemented sales strategies to increase clientele prioritizing London based customers(big spenders)
- Analyzed customer feedback to identify areas where improvements could be made in products or services offered by the company
- Intervened in difficult customer situations to resolve issues quickly and efficiently on the shopfloor
- Maintained relationships with customers through regular follow-up calls and emails especially for VS and BB
- Supported team members by assisting in upselling products and services and closing sales with customers especially during language barrier
- Demonstrated high level of customer service by engaging clients and offering sales floor assistance
- Motivated sales associates by delivering positive reinforcement and constructive feedback on the shopfloor
- Excellent detail and accuracy- organizational and communication skills(multilingual)
- Empower team to ensure the highest level of customer service standards (Jet set experience) while exercising leadership and multi-tasking capabilities
- Completing operational tasks (Allocation, Conference Calls, Stocktakes, order Worldpack)
Europa Worldwide GroupAshford
Customer Service Advisor
10.2019 - 01.2021
Job overview
- Answered customer calls, emails, and inquiries promptly and courteously
- Provided customer service by responding to inquiries and resolving problems in a timely manner
- Assisted customers with product selection, order placement, billing questions, and returns
- Processed payments accurately according to company policies and procedures
- Developed relationships with customers through proactive follow-up on orders
- Maintained detailed records of customer interactions, transactions, comments, and complaints
- Researched account information when necessary to resolve customer issues quickly
- Managed complex customer accounts requiring special attention or escalation
- Ensured compliance with all applicable laws regarding consumer protection and GDPR
Education
Birkbeck University of LondonLondon
Master of Science from Business Innovation With E-Business
04-2022
University Overview
- Graduated with First class honours degree
- Majored in understanding the importance of innovation for rethinking management, business strategy, corporate assets, IP rights, institutions, organizations, firms, entrepreneurship and globalization in a changing world
- Specialization in Entrepreneurship and Innovation Management
Middlesex UniversityLondon
Bachelor of Science from International Hospitality And Tourism Management
04-2017
University Overview
- Graduated with First class honours degree
- Throughout the module I developed my own event and implemented plan including: event concept, theme and design, venue selection, project management, event marketing, staging and logistics, human resource and financial management, risk management, health and safety and the legal context and lastly evaluation of events.
It was awarded top 5 and is shared on the official MDX website.
Skills
- Excellent Communication
- Analytical and Critical Thinking
- Business Analysis
- Customer Retention
- Conflict Resolution
- Social Media Marketing/Creative Content Creation
- Team Problem Solving
- Training & Development
- Time Management
- Active Listening
- Self-Directed
- Sales team training
Accomplishments
- Ranking first among twenty member of staffs to hit all the KPIs(2023)
- Europe's 11th best seller at Michael Kors(2022)
Certification
- First Aider(British Red Cross)
Languages
Nepali
First Language
Chinese (Mandarin)
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2
Newari
Advanced (C1)
C1
Timeline
Sales Supervisor/VS Team Leader/Bulkbuy Specialist
Michael Kors
03.2021 - Current
Customer Service Advisor
Europa Worldwide Group
10.2019 - 01.2021
Birkbeck University of London
Master of Science from Business Innovation With E-Business
Middlesex University
Bachelor of Science from International Hospitality And Tourism Management
References
References available upon request.
References
References available upon request.
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